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“When I visited Verizon in McHenry,I was very lucky to be served by Jimmy, one of the best customer service people I have ever met. Jimmy addressed all my problems and was knowledgeable, efficient, supportive, patient and kind. Thank you Jimmy!”
“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“Ryan was so helpful when I stopped into the store a few months ago to change providers. He answered all my questions and was so patient. I stopped in again today with questions and needed a new screen protector. Again, Ryan was so helpful in replacing my screen protector and answered all my questions. Thank you so much, Ryan. You are an awesome representative of T-Mobile.”
“I went into the T mobile store frustrated and left very satisfied and happy. Nick helped me save money on my internet service and now I have Tmobile 5g in my home and it’s working great. It’s only a fraction of what I was paying for home internet. Thank you Nick for addressing all my concerns and frustrations!”
“Ryan C. went above and beyond in helping me with my IPhone. This past Friday, Feb 2nd, my phone "partially" froze ( calls were coming in, but my ability to answer was compromised) and while i was attempting to reset the Iphone it went into emergency mode and started texting all my contacts stating I needed assistance plus was auto dialing 911. No matter what I did I could not restart it. My phone was blowing up with calls that I couldn't answer. I panicked. I went directly to your t Mobile store in Crystal Lake hoping you could help. Ryan C was on duty. He showed me an emergency move to restart my phone that he emphasized should only be used sparingly. It worked!!! Ryan C ..Employee of the month!!! Plus he suggested a better screen protector to enhance the images on my phone !!!! I bought it.. huge improvement!!! Thanks Ryan C!!”
“This place is amazing and has wonderful customer service.... I unfortunately could not make it in on time before work ( which is a couple stores down) and the lady was still able to help me with all my questions and needs. I could not be any Happier.... Thank you so much.”
“We've had good experiences with the staff here. They're patient and try to help you out when they can. Waits aren't usually bad when I've gone.”
“Great service from all the staff we have encountered through the years at this T-Mobile location. They show extreme patience, courtesy and graciousness dealing with their clients, many who are not tech-savvy to deal with gadgets.”
“Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn't move out of sate I would still be with you :)”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
10:00 AM - 8:00 PM
4912 Northwest Hwy Suite A, Crystal Lake
Internet Service Providers
“The family and I went in knowing we were going to upgrade three phones. Our rep was Nate and he was wonderful. I did my homework before I left the house so I knew what the discounts were before I walked in the door. Nate didn't try to oversell us on anything and when we started talking about our TV services, he helped us make the decision to cut U-verse (which was going to happen soon as they are pretty much donezo). Nate was great, Jason was great and we are very happy with AT&T in Crystal Lake!”
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“T-mobile Mchenry has provided excellent service every time I have been there. This is my fourth visit over the years and I am a first time reviewer - because they deserve the praise. Quick and politely they turned on my new phone within minutes of my arrival. I could not have asked for better treatment. Even in the past when I had a "difficult" transfer from another company, t-mobile mchenry handled it with expertise and a positive attitude that I did not expect. This store is an asset to Mchenry. And if they read this.. a sincere Thank You for all of your Help!”