“First time user of a stage unit
Madison was very helpful and had a pleasant personality. She answered all my question and relieved me of all my worries from the horror stories I’ve heard about storage units. Will definitely be back”
“We are very pleased with MEMS. Friendly and competent staff. The units and site are clean and easy to get into. We've used several storage companies in our years of moving around, and MEMS is one of the best.”
“Don’t return phone calls, raise your rates without notice, and never seem to have anyone working on the property anymore. Has really gone down hill over the last year.
-Revised 4/3/24
Was contacted by the District Manager who addressed all concerns and issues with a customer first approach. Completely different approach than the previous property managers and is much appreciated.”
“I rented a spot from them for a year and they were very polite, respectful, and understanding when late. Facility is ALWAYS kept clean and secure. One day a car crashed into the gate and they had it repaired the very next day. Great place and I will definitely use them again should I ever need storage space.”
9:00 AM - 1:00 PM
200 South Moreland Rd, Moro“Jada is the absolute best property manager this company has! You are keeping me as a customer because of her. I know I’m just one person of thousands, but her communication and ability to talk through everything with me, gave me such relief.”
“The staff at Prairie Street storage went above and beyond to help us when we had an issue, they were quick to respond, quick to resolve the issue, and by the way, the issue was not anything that they caused, and not only were they professional, but they were kind and caring. I would recommend Prairie Street storage to anyone who’s looking for a storage unit with staff who care.”
9AM - 1PM
3709 Edwardsville Rd, Edwardsville“This company did what very few do-they listened. I had a lot of trouble with billing issues when they first took over, then out of nowhere gate codes didn’t work. Twice I came out and couldn’t get in. It even cost me some money not being able to access the unit. It had just reached a point of pure frustration. So, I left a negative review. Then, to my surprise, the management called me, they went out and figured out the issue and made it right. The owner handled the situation quickly and professionally.
Honestly, the facility and overall experience is a 3-star at best. But the positive and professional manner with which management resolved a problem definitely warrants the 4! Only reason I can’t do 5 stars is, I wish the issue had been handled without me having to resort to a negative review. The moment they knew there was an issue would have been the time to fix it, not weeks later after it happened again. Still, the fact they finally handled it and made it right definitely was impressive. Thank you.”
10AM - 1:30PM
409 Broadway Ave, South Roxana“I've been renting with Accessible Storage for years & would never want to rent anywhere else! They (the entire management team) are on point with security & keeping a watchful eye on the property❤️ B Plenty of security measures ..... & Miss Mary is nothing short of amazing‼️ Not only is her down to earth personality great.... she's understanding, she's a 10/10 for open communication, she's a hard worker & isn't afraid to get her hands dirty to make sh*t happen!”
“I have worked with US Storage twice now for my warehouse storage needs and their staff have always been friendly, helpful and quick to communicate. Their installers are also top notch!”