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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Took my Mom in to replace her iPhone 13 with a 15. Only one person working on Sunday, and they were helping another customer, so asked us to come back in ~30 minutes. When we returned, a couple other folks had come in, but they honored our pace in line which was nice. The person helping us was efficient, knowledgeable, and professional, and we were in and out with the new phone setup (including new case and screen protector) in about 25 minutes. Not a bad idea to make an appointment before you come in, but definitely recommend this store”
“I came into the Arlington Heights store a bit nervous because I haven’t been into a store in years but as soon as I opened the door, I was greeted by Brittney. She took her time and was so helpful. I didn’t feel like she was trying to force products on me but she explained what I have and compared it with AT&T I did end up switching my home service but it was well worth it and I only came in to get a new phone but I appreciate the time she spent with me and made me feel like a person and not a quick sale. Thank you so much Brittney!”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“Had a purple line down the screen of my IPhone. It was diagnosed as screen damage. The tech replaced my screen in about a half hour and the phone now works like new. I wish I remembered the techs name because she was truly a great pleasure to do business with. She was knowledgeable, expeditious, and extremely congenial. Great work done by great people!”
“I went to boost mobile to try to connect the phone and they helped me a lot and they are very professional in what I recommend this place to everyone who wants another phone”
“I am extremely happy with the highly trained expert her performance, knowledgeable to all my questions or concerns on upgrading to a new phone .I highly recommend this location super nice friendly staff they go above & beyond my expectations,thank you boost mobile for excellent service .”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”
“Charlene did an amazing job at helping me with the issues i was having on my phone. As someone who's not exactly "tech savvy" I appreciated how patient she was with me. :)”
“Very good servicing Marlen very friendly and Linda.
My phone broke and I didn't have insurance but he gave me Variaa options and now1
I have a new phone”
“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
“I recently took my iPhone 11 to Digi-Cell Phone Repair, and I couldn’t be happier with the service we received! From the moment we walked in, the staff was incredibly friendly and professional. They quickly diagnosed the issue and explained the repair process in detail, which made us feel confident in their expertise.
The repair was completed much faster than expected, and the phone now works perfectly. I am thrilled to have my phone back in perfect condition. The pricing was very reasonable, especially considering the high quality of the work.
I highly recommend Digi-Cell Phone Repair to anyone in need of phone repairs. Their excellent customer service, quick turnaround time, and fair pricing make them the best choice in the area. Thank you, Digi-Cell, for your outstanding service!”
“Came in yesterday to get set up with new account and was surprised at how easy the team they have here made everything. Manager explained everything and the guy got me out the store quick. I’d recommend to everyone”
“Agent Lucas was very professional and explaining in great detail the various options I had as a customer, also taking extra initiatives in providing exemplary customer service. Appreciated his hard work and honesty, when purchasing a new IPhone and internet service. Thanks again. ?”
“Many thanks to Jeanette, who helped me solve my problem. Her work day was already over, but she stayed and completed the activation of my lines. She helped to save my old number. A very nice and kind girl. I recommend this store.”
“This place is my favourite out of all the other stores they have around. I appreciate the help and service I get by the associate Leron who’s always willing to help every customer.”
“Lyman gave my wife and me the best experience I’ve had at any cellular service store. He was patient with my three year old daughter and helped me to surprise my wife with an Apple Watch while she was sitting there with us the whole time. 6 stars. Go see Lyman.”
“Went to Verizon, Rand Rd in Mt Prospect. Received Excellent Service from a guy named Kaylin who was in training. I had a big problem with Google and my phone. It took 3 hours that's how difficult it was, but he was able to solve the problem. Thank you!”
10AM - 7PM
1 W Rand Rd, Mt Prospect
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“after having a terrible experience with Arlington Hts location, I went to the Mt Prospect location and Admir was VERY helpful and he even sold me on the Air Internet.. Thank , Admir for treating me as a valued customer and in the future I will select this Mt. Prospect location.”
“Had an emergency with my Blackberry phone and the folks at CPR (both David in Vernon Hills and Brian in Highland) couldn't have been more professional and helpful in assisting me. If/when I have phone problems again in the future I will definitely go to these guys first!”
“I upgraded my iPhone at the Buffalo Grove store and the rep helped me understand the costs, and transferred my information as well as installed the screen saver. Overall a great experience and I will definitely return for all my future phone needs.”
“By far the best AT&T location solely for Randall!
I can not speak highly enough of Randall, his knowledge, clarity, and transparency seems to know no bounds. This will be the only place I visit for future AT&T questions.”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
“later imma go there if they have Beyblade X or not cause Hasbro’s Beyblade X came out 2 weeks ago along with the app so if they do or don’t have the Beyblade X Hasbro then maybe another cause I’ll get the Xtreme Battle Set which cost $50 cause I sell snacks and I’ve been saving money so I have $52”
“Great experience. Brittany has the patience of a saint! She was so kind and helpful to all of the customers (and employees) in the store. Her poise, skill and positive attitude are a wonderful asset to the company. We appreciate her attention in answering all of our questions, clarifying any confusion that we had and clearly explaining what needed to be done to address our concerns. She then personally walked us through our bill and plan and went over available options with us. A+!!”
“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
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“Stopped in Verizon with my son to check on upgrade. Natalie and Alissa were extremely knowledgeable advising us on our account. They pointed out we could save $30 per month/$360 per year by switching to auto pay from checking account. As far as upgrading best to wait till end of phone contract. Very courteous and professional! Highly recommend this Verizon store.”