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“Carter was amazing! I came in wanting cheap earbuds because mine were broken. Carter not only took the time to review my account to decrease my plan, I left with brand new earbuds! I truly appreciate the amazing customer service!”
“Krissy helped me multiple times within one week, extremely helpful and made sure to spell out the numbers for me instead of just a quick over view of what deals were available. Thank you!!!”
“What a great shopping experience. Jatin was awesome in helping us selecting our phones and cases to protect them. He took the time and patience to explain everything and did the transfer of our data to our new phones. Very happy customers!”
“Today I had THE BEST experience at AT&T with the sales Rep Tony. I wasn't able to purchased the phone I really wanted, and was about to give up and leave the store, when Tony C. came to the rescue and helped me figure out an alternative. He found me a great deal and hooked me up!! Please go to Louis Joliet Mall AT&T and ask for Tony C. He's the absolute best!!!!!!!!!!”
“Walked in with a issue with my service“Micah” at Verizon made sure when I walked out that my issues with my service were resolved in a timely manner. Great Service”
“I recently had the pleasure of interacting with Verizon's customer service, specifically with Connor, regarding an issue with my new phone. Connor's professionalism and expertise were truly helpful . He patiently listened to my concerns and promptly resolved the issue with efficiency and courtesy Overall, I'm extremely pleased with the level of support I received from Connor and Verizon, and I highly recommend their services to anyone in need of reliable telecommunications assistance. Thank you Verizon”
“I needed to buy a new phone and Hannah was awesome. She listened to what was important to me and presented the options professionally. Her knowledge of special promotions was helpful, and she did not try to pressure me into things I did not want or need. She helped with activating the new phone and transferring my data and settings. All in all, a great experience. She deserves a raise!”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“I came to this AT&T location in Bolingbrook after speaking with AT&T customer service and going to their recommended Asurion repair location expecting a miracle. I knew better, but hey...
Rafael was there. There wasn't anything he could offer to fix the problem, but he did everything that he didn't have to do! He was amazing! He got me on the phone with the right people to help me! He held on the phone until he explained the issue and it was resolved. That day happened to be my birthday!!!!
After the new phone was ordered he told me to bring it back when I got it and he'd help me to set it up! Here I am. Rafael just set up my phone! If I tried to do this on my own, I'd be in tears and it would take me two days!
Thanks Rafael!
I also signed up for the all home protection as well!
Cynthia”
“Subject: Glowing Review for Tasha at AT&T New Lenox!
Dear AT&T,
I recently visited the AT&T store in New Lenox, IL, and had the exceptional pleasure of being assisted by Tasha. Despite the store being closed, she went out of her way to help me, demonstrating remarkable customer service, technical expertise, and a bright, respectful, and fun demeanor.
"...Tasha is an asset to the AT&T team, and I highly recommend her for her exceptional customer service and technical expertise. Please recognize her dedication and hard work!"
I wanted to share my experience with you, as Tasha truly deserves recognition. I also wanted to provide my email address (<your email address>) in case you'd like to reach out and thank me personally.
Please let me know if there's anything else I can do to help recognize Tasha's exceptional service!
Best regards,
Brian Mitchell
I hope this email will help ensure that Tasha receives the recognition she deserves! ?”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
“Went to cricket to get an upgrade to our phones. The gentleman we delt with was very professional,knowledgeable, and patient. He wasn't pushy at all with the different phones and plans. We all know how salesman can be. Lol I will definitely go to this location from now on. Thank you Sergio for the great customer service.”
“I've had Cricket for over 5 years. I've never had a problem and I want to let you know that all the employees are A plus.They are always smiling and answer every problem. ( There wasn't ever a problem,,,,it was me)”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Jacob, the rep that took care of us is incredible! Calm, knowledgeable and worried about assessing what you need!! He is the diamond in the rough of lack of customer service these days! Any organization would be so lucky to have him!!!”
9:30AM - 7:30PM
1701 N Larkin Ave Suite 601, Crest Hill
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“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“I cannot begin to say how thankful I was for Chris's help getting my email back up and running! He was extremely helpful and knowledgeable...and very patient in teaching me! I appreciate AT&T so much!?”
“I had a fantastic experience at AT&T today. After a negative experience at the Lockport location I decided to take my business elsewhere. Douglas was extremely helpful and sat me down and helped me through the process that the Lockport location "couldn't" do. Douglas helped me out immediately. It was a great experience.”
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“We recently visited this Verizon store in Lockport to upgrade 2 of our phones, We were blown away by the exceptional service we received. From the moment we walked in, Mital greeted us warmly and took the time to understand our needs.
The entire process was smooth and efficient, we were in and out of the store in no time with our new phones set up and ready to use. Additionally,
Mital went above and beyond to make sure we were happy with our purchase. She even made sure we understood the charges to account going forward on the upgrades we selected and even found ways for us to save on services we were already signed up for!
We couldn't be happier with the service Mital provided. She truly went the extra mile to ensure that we had a positive experience. We will definitely be returning to this store for all of our future phone needs. Thank you Mitel for the exceptional service!”