10AM - 6PM
3325 W Touhy Ave, Lincolnwood“The phone customer service is awful for Verizon. After being on the phone at home for hours on three separate occasions, I walked into the Verizon store ready switch to another carrier. Eli was very calm and helpful. He was able to get me the credit for mailing back my old phone within minutes. He also helped me choose an updated plan and decrease my monthly amount by removing services that I never used and using online banking, something no one else ever discussed with me. Thank you Eli for de-escalating my issues with customer service. This store is superior to any others.”
7AM - 12AM
420 N May St, Chicago“Great experience! I moved to a new apartment this weekend and had issues activating the internet. Support tried to help me but unable to do so over the phone, so they sent technicians out first thing. Colin and Matt were timely, and fix the issue very promptly! They were polite and respectful. Overall great experience!”
11AM - 5PM
3701 N Halsted St, Chicago“Portia was amazingly helpful and extremely straightforward. Worked patiently with me, making sure I can leave with the perfect phone , even 5 minutes after close”
11AM - 5PM
1300 W Madison St, Chicago“Great customer service representative Tramel was so helpful with the setup of my new phone went smoothly I had concerns that all of my information on my old phone iPhone 6 Plus wouldn’t completely transfer but it did”
“We had an excellent experience. Danny was terrific. Knowledgeable, helpful, friendly. He helped me set my new phone up and patiently answered all my questions. When my husband is ready to upgrade, we will go back to Danny.”
11AM - 5PM
5314 N Clark St, Chicago“Manny is the BEST!!! Our business was searching for a good deal on internet and mobile phone, and we were fluctuating between various different companies. Not only is Verizon’s service stellar, but this particular location has top notch service! Manny was extremely patient and persistent with our case, and it couldn’t have been done without his help. Thank you!”
11AM - 5PM
4752 N Lincoln Ave, Chicago“I had the help of several folks today and they were all wonderfully helpful, understanding and flexible. It all took awhile, but they explained well what they were doing. I had come in with what I thought would be a quick fix to my old phone, and I am unhappy that I had to spend over $300 for an upgrade, but they found me a good deal.”
“Mobile Generation is the best and TK is their best. I had a complicated situation with multiple phones, insurance, upgrades, etc. and customer service left me with a poor understanding of my options. TK is a true expert who explained everything so clearly and quickly and I feel confident that I made the best informed choice. If you want to really understand all your options come here and they will get you sorted.”
11AM - 5PM
1654 W Roscoe St, Chicago“Russell Cage was great. He was friendly and quick and took care of everything I needed for my new phone and a few other things. He found me a package with my new phone that included a few bonus items and even called to help me change my plan. 10/10 experience.”
11AM - 4PM
2516 Green Bay Rd, Evanston“I stopped in the store today with my elderly neighbor who was quite anxious about getting a new cellphone. Danny and Jonathan assisted him with remarkable patience and kindness. They got the job done as quickly as possible and wrote everything down for further reference. I couldn't feel more gratitude for their compassionate care.”
11AM - 4PM
136 N Northwest Hwy, Park Ridge“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
11AM - 5PM
2482 N Milwaukee Ave, Chicago“Dominique and team did a fantastic job helping me out during my visit. I had a complex work problem that needed immediate solving, and they wasted no time rolling up their sleeves, and ensuring that they found me a fix. Great Verizon store, and an even better customer experience!”
11AM - 5PM
6355 N Broadway, Chicago“Both times ive visited this Verizon location, Joshua has been amazing help. He's very nice and takes the time to make sure yoy understand everything hes helping you with. Will be requesting to be seen by him anytime I need something done with verizon”
11AM - 5PM
1825 Tower Dr, Glenview“This is my favorite Verizon location!! I drive 30 minutes to this store just to see Stephany! She is very knowledgeable and has helped upgrade the whole family. She made everything super easy and simple. We all now have new iPhone 15s and switched over to the 5G home internet and everything is working out great!! Thank you Stephany for your amazing service!”
11AM - 6PM
7261 Lake St, River Forest“It was a very great experience. I purchased a new phone and it was quick and easy. The Aaron was able to fine a discount on my account that significantly reduced the amount I was expecting. Overall it was a great experience”
“Mathew Is the most helpful person I have ever met. I am not very good on cell phones or operations. he was amazingly, patient, helpful and knowledgeable. So happy he was here and available to help.”
“Breyanni was such a great help. We talked for a week before I made it in to upgrade my phone and she helped me get all of my information to the new one. Highly recommend.”
11AM - 5PM
5650 W Roosevelt Rd, Chicago“Tania was an amazing person. She assisted me very fast. Smile and kindness and great customer service. She is very acknowledged with everything I asked and have immediate answers. People who work at this store are kind, professionals and knowledgeable. Great customer service and great experience.”
11AM - 5PM
5152 W Chicago Ave, Chicago“Jazmin is the best, very professional and knows what she’s doing. Thank you Jazmin for making my family happy for the holidays! We’ll be back :) My baby is too happy with his new device”
“Today I went to the store with problems but the girl was able to help me fix everything with the calls. Very good people, her name is Brenda. In case you need help, she is very kind.”
“I bought my first iPhone at 18 here and have been with them, upgrading them and keeping the same quality service ever since. Great people I’m this store always hooking it up with deals.”
11AM - 5PM
3748 N Kimball Ave, Chicago“I give this a 5 because great service this representative name Ashley was a genuine soul because not only you get much customer but it's still up as faithfulness”
“Eddie was great! Customer service was the best I've had at any T-mobile location I've been to. I was in and out picking up my phone. Ask for him when you go. :)”
11AM - 6PM
1701 Sherman Ave, Evanston“I'm visiting from California and I have to say that Omar and Brian works extremely helpful and competent. I came in looking to switch my service from Verizon and they provided me with a great new plan and I walked out saving money and feeling great about the service! Highly recommend this location.”
11AM - 4PM
606 W Roosevelt Rd, Chicago“I'm at this t mobil right now, Victor is helping my sister with her new cellphone, she's getting it activated at this t mobil. Victor is doing a very good job making my sister happy with her new cellphone. That's makes me happy as her sister.”
11AM - 5PM
1647 N Milwaukee Ave, Chicago“I would like to share my experience at the TMobile store. Huge Kudos to the store manager Yajaira V. I went to three stores looking for a particular phone. The manager and staff worked hard to call around and find the phone I was looking for. Awesome leadership , thinking outside the box to accommodate customer. I ran into another issue with my Pixel watch called T-Mobile customer service received no help and attitude. I called the 1647 N Milwaukee store spoke to Yajaira and was able to get the issue resolved. As a customer this was the best customer service experience I've encountered. Thank you Yajaira and staff you are the best!!!!! Keep up the great work ...... K.H”
“This location is awesome !! I went in this Tuesday and the the young man working in the store was great. He went above and beyond to help me out and answered all my questions. I highly recommend this location, great customer service.”
“I went into this place on a whim. Wanted to price new phones for myself and family. The phones that I was shown were very nice and priced reasonably. The gentleman working there was so friendly and very knowledgeable. He answered all my questions with kindness. I was thinking he would be quick to dismiss me because I had many questions, like so many other places had in the past. He took the time to explain all my options, let me know which phones had the features I was looking for and didn’t make me feel like he was pushing for a sale. I told him that I would discuss it and think it over with my family and be back. I went in 2 days later and he remembered exactly what we had discussed and took care of all my needs in such a timely fashion. I was prepared to be there for hours due to past experiences at other stores. I was in and out with 5 phones in about 1 hour, I had more questions. I will definitely be going back whenever I have any cell phone needs. Will recommend to all of my family and friends.”
“The phone customer service is awful for Verizon. After being on the phone at home for hours on three separate occasions, I walked into the Verizon store ready switch to another carrier. Eli was very calm and helpful. He was able to get me the credit for mailing back my old phone within minutes. He also helped me choose an updated plan and decrease my monthly amount by removing services that I never used and using online banking, something no one else ever discussed with me. Thank you Eli for de-escalating my issues with customer service. This store is superior to any others.”