“Shout out to LUIS KEEPS US COMING BACK!!! I've been with metro pcs for over 5 years and my biggest thing is Luis' customer service always honest , helpful, and caring about the customers that walk in . Respectful , friendly and kind feels like home while doing business .”
10AM - 7PM
3325 W Touhy Ave, Lincolnwood“Three years ago I had really bad reviews about this location. Because of ignorance and corrupted customer service. But this time everyone and everything is amazing. Fahad brother was so helpful, informative... we met right person to explain our Verizon line. I can say that the staff had long day, despite all they were good mannered and warm. Thank you for humanity and services ?”
“The phone customer service is awful for Verizon. After being on the phone at home for hours on three separate occasions, I walked into the Verizon store ready switch to another carrier. Eli was very calm and helpful. He was able to get me the credit for mailing back my old phone within minutes. He also helped me choose an updated plan and decrease my monthly amount by removing services that I never used and using online banking, something no one else ever discussed with me. Thank you Eli for de-escalating my issues with customer service. This store is superior to any others.”
“Awesome place, knowledgeable staff that are very friendly, yet professional. I walked in today and worked with Marcelo to purchase the new Samsung Galaxy S24 Ultra, and not only was he very patient, but he also took the time to explain different plans, while finding the lowest cost! While there, also spoke with Heriberto, about accessories and upcoming promotions as well. I have been a long time customer of this T-Mobile location and would highly recommend them!”