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“I had a fantastic experience at AT&T today. After a negative experience at the Lockport location I decided to take my business elsewhere. Douglas was extremely helpful and sat me down and helped me through the process that the Lockport location "couldn't" do. Douglas helped me out immediately. It was a great experience.”
“Krissy helped me multiple times within one week, extremely helpful and made sure to spell out the numbers for me instead of just a quick over view of what deals were available. Thank you!!!”
“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“Great customer service! Stayed wayyy past closing to help me, Raul was very helpful and took time to explain all the changes on my account after getting a new phone. Haven’t had such genuine and nice service for a long time.”
“We recently visited this Verizon store in Lockport to upgrade 2 of our phones, We were blown away by the exceptional service we received. From the moment we walked in, Mital greeted us warmly and took the time to understand our needs.
The entire process was smooth and efficient, we were in and out of the store in no time with our new phones set up and ready to use. Additionally,
Mital went above and beyond to make sure we were happy with our purchase. She even made sure we understood the charges to account going forward on the upgrades we selected and even found ways for us to save on services we were already signed up for!
We couldn't be happier with the service Mital provided. She truly went the extra mile to ensure that we had a positive experience. We will definitely be returning to this store for all of our future phone needs. Thank you Mitel for the exceptional service!”
“Walked in with a issue with my service“Micah” at Verizon made sure when I walked out that my issues with my service were resolved in a timely manner. Great Service”
“Customer service at this location was excellent. I had several questions about my account and trying to decide what to do and Gabriel was exceptionally knowledgeable and helpful, thanks so much!”
“Belle was outstanding! I haven't seen customer service like hers! I asked for a price with a watch and she laid everything out, what I'm paying now compared to if I add another device + protection, etc. She was out of this world with the amount of help, patience, friendless...Thank you Belle!”
“Went in to buy some airpods and was greeted instantly by izzy, whole helped me the entire time I was there. He was very attentive and extremely sweet. Izzy made my experience at AT&T wonderful.”
“We came to this Verizon store for a sim Issue and We met Islah and he was very helpful and he gave us a best deal due to which we got ourselves phones, tablets and watches.Had a Great time with Islah and we Saved a lot on our purchase.”
“From start to finish had great experience. Nothing to do with repair but really upset that a possibke update to software with Samsung that coincentally costed me bit over $200 and new phone screen/framework. Otherwise it was great!!”
“Needed to get a new phone for my husband, although we were a little hesitant, we decided to step into the AT&T store, our experience was the best ever!! Alejandra was kind, personable helpful and very knowledgeable. If you are ever in the need for anything, go and ask for her, you won’t regret.”
“I recently had the pleasure of interacting with Verizon's customer service, specifically with Connor, regarding an issue with my new phone. Connor's professionalism and expertise were truly helpful . He patiently listened to my concerns and promptly resolved the issue with efficiency and courtesy Overall, I'm extremely pleased with the level of support I received from Connor and Verizon, and I highly recommend their services to anyone in need of reliable telecommunications assistance. Thank you Verizon”
“Yaz and Jessica are awesome. They did a great job same day replacing my phone screen and were much more reasonable than anywhere else. Suppprt small businesses especially ones run by awesome people.”
“I recently visited this store and had an outstanding experience. The staff was incredibly knowledgeable and helpful. A special shoutout to Zayra, who went above and beyond to assist me. She was patient, answered all my questions, and made sure I left with the perfect phone for my needs. Highly recommend this store for anyone looking for excellent customer service and a great selection of phones!”
“I went to the boost mobile on 75th and woodward ave in Woodridge for help with a insurance problem. I was helped by Ali who had excellent customer service skills and fixed the problem that I had. I would recommend seeing ali!”
“I needed to buy a new phone and Hannah was awesome. She listened to what was important to me and presented the options professionally. Her knowledge of special promotions was helpful, and she did not try to pressure me into things I did not want or need. She helped with activating the new phone and transferring my data and settings. All in all, a great experience. She deserves a raise!”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“Amir was so helpful and kind! He was able to fix our Xbox within 5 minutes! Very efficient , definitely recommend anyone to come in to get their devices fixed! We are very happy and will come again if we have any other device problems!”
“Safire, the store manager was terrific. She fulfilled all the needs for my business phones with great promotions and service. I have been a Verizon customer for 29 years and will go out of my way to go to this store. You won't be disappointed.”
“I went in earlier last week to get some help on seeing if my monthly bill could be reduced in anyway and a extremely nice and competent young man named Devin was able to help me out tremendously with my particular situation.
He made me feel like he really cared and did everything he could. I would certainly go back just because of care he exhibited.”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“I came to this AT&T location in Bolingbrook after speaking with AT&T customer service and going to their recommended Asurion repair location expecting a miracle. I knew better, but hey...
Rafael was there. There wasn't anything he could offer to fix the problem, but he did everything that he didn't have to do! He was amazing! He got me on the phone with the right people to help me! He held on the phone until he explained the issue and it was resolved. That day happened to be my birthday!!!!
After the new phone was ordered he told me to bring it back when I got it and he'd help me to set it up! Here I am. Rafael just set up my phone! If I tried to do this on my own, I'd be in tears and it would take me two days!
Thanks Rafael!
I also signed up for the all home protection as well!
Cynthia”
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“I walked in to get a better understanding on why my apps aren’t connecting to my apple account and the employee named Jonathan assist me right as I walked in he went above and beyond with helping me understand my phone. Really appreciated his assistance. 100% recommend going to this location for the customer service.”
“I've had Cricket for over 5 years. I've never had a problem and I want to let you know that all the employees are A plus.They are always smiling and answer every problem. ( There wasn't ever a problem,,,,it was me)”
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“What a great shopping experience. Jatin was awesome in helping us selecting our phones and cases to protect them. He took the time and patience to explain everything and did the transfer of our data to our new phones. Very happy customers!”