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“We had a pleasant and expedited experience with Josh. He was patient, detailed and pleasant. He understood our needs and steered us in the direction that’s most beneficial”
“From start to finish had great experience. Nothing to do with repair but really upset that a possibke update to software with Samsung that coincentally costed me bit over $200 and new phone screen/framework. Otherwise it was great!!”
“Raven did an absolutely amazing job in helping me get my phone service transferred and everything up and running quickly and efficiently in record time! Will be back!”
“This was the best customer service I've ever experienced anywhere. Alex, is it unbelievable employee? You should cherish her and she just goes above and beyond the Call of Duty and she figured out how to activate my phone, which was extremely difficult due to the new technology. And she deserves a lot”
“what a great experience. we went in to check on upgrading our internet box. the team was so great. we not only upgraded our internet but we also got an phone upgraded. they we so knowledgeable and even drove to another store to get our new box. highly recommend”
“We were just in there switching from another carrier. It was an extremely easy and pleasant experience. Jaytin helped us and was very knowledgeable and helpful. Great verizon location”
“Customer service at this location was excellent. I had several questions about my account and trying to decide what to do and Gabriel was exceptionally knowledgeable and helpful, thanks so much!”
“Patrice and Ninfa S addressed my problem and helped me find a solution for my iPhone in record time. I appreciate their thorough assessment and problem solving skills.”
“We came to this Verizon store for a sim Issue and We met Islah and he was very helpful and he gave us a best deal due to which we got ourselves phones, tablets and watches.Had a Great time with Islah and we Saved a lot on our purchase.”
“Julio & Alejandra were ABSOLUTELY amazing. Definitely had one of the smoothest transitions in wireless service ever, for anyone looking to switch over and have a delightful transition please seek them out! God bless!”
“Just got home internet from this Verizon and Kendrick is the one who helped me out. He was awesome! Very knowledgeable and patient about the whole process, if you go here definitely go to him. 10/10!”
“I went to the boost mobile on 75th and woodward ave in Woodridge for help with a insurance problem. I was helped by Ali who had excellent customer service skills and fixed the problem that I had. I would recommend seeing ali!”
“Yaz and Jessica are awesome. They did a great job same day replacing my phone screen and were much more reasonable than anywhere else. Suppprt small businesses especially ones run by awesome people.”
“Went into the store to get info for new phone. Eric Reyes was fabulous. Was very informative and since we are older people he really explained every slowly and clearlyBest consultant ever.”
“When I went to the store on Wednesday I was greeted by Zayra, she was super nice ,polite and very helpful. It is so nice when you encounter a young person so professional,caring and knowledgeable. Super nice girl !”
9:30AM - 7:30PM
821 E Roosevelt Rd, Lombard
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“I had a great experience with Megan. She helped me bring over my contacts and fix my email and phone settings. She was very thorough in explaining why my phone didn't port properly when I came in earlier. Thank you! Great job!”
“Victor was great at explaining the deals and promotions while also taking into account my need for a lower bill. I will definitely be coming back to downers grove for all my phone needs!”
“Great customer service and support. My mom needed a new phone and the sales guy was kind enough to assist with transferring her contacts, email and social media. Not only was he patient with us but he also was able to save her money on her monthly bill. Thanks for all of your help and making this process seamless ?”
“I recently had the pleasure of interacting with Verizon's customer service, specifically with Connor, regarding an issue with my new phone. Connor's professionalism and expertise were truly helpful . He patiently listened to my concerns and promptly resolved the issue with efficiency and courtesy Overall, I'm extremely pleased with the level of support I received from Connor and Verizon, and I highly recommend their services to anyone in need of reliable telecommunications assistance. Thank you Verizon”
“Helpful & remarkably patient -- willing to answer each and every question multiple times to customer's content. Work done is also top-notch -- replaced iPhone screen on an absolutely destroyed iPhone has lasted for far longer than expected/hoped for. Coming back for inevitable future phone repairs. Go here!”
“After discovering that our favorite nearby Verizon store no longer existed, we were happy to find your store in Lisle. Ryan was extremely helpful and answered our questions easily. We most certainly will go there to invest in any future cell phone products or related items. Dealing with a person in person is the only way to purchase things like cellphones in our opinion. My husband and I both hope that Ryan is there the next time we go there.”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“Over the last 2 days, my wife and I worked with Jon to help with Samsung and Pixel phone issues for about 3 1/2 hours. He was exceptional in his help, one of the best customer service reps we ever dealt with. He is extremely knowledgeable and patient. He was great in helping us select the right replacement phones. He didn't try to upsell. We were so impressed that we shift our phone, TV, Internet service to ATT.”
“Marcus was honestly incredible. I have never had better service at an AT&T store. He turned what might have been a long and frustrating process into a seamless and painless one, porting a number and setting up my phone literally in less than 5 minutes. I was amazed and delighted.”
“Nick is awesome and I’ve been a customer for over 10 years. I recommend Cricket to everyone. He has been helping me out since 2010 and I’m still coming back. Now I just purchased my daughter her first phone and Nick was there still! Great customer service and awesome experience per usual.”
“I went to this store because I spoke to someone on the phone and they inadvertently put my information with the previous customers name that they were working with. I spent approximately eight hours with Mario, who worked diligently to correct this error. He was polite, professional and had the patience of a saint. Thank you Mario for all of your hard work.”
“Went to the other att off of 22nd and they were not helpful and turned me away! Luckily they had me come here and the store manager Kyle fixed my problem and got me a good deal on a new phone! Very happy with the results here!”
“Very nice people I do recommend it to anybody they fix my phone in 10 minutes which is I went to other places they told me your phone is not fixable 100% guarantee recommendation”
“I'm so happy this store is under new management! We finally have someone we can trust and rely on at our local AT&T store! Jase is super friendly, helpful, and knowledgeable! He'll take care of all your needs!”
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“Amir was so helpful and kind! He was able to fix our Xbox within 5 minutes! Very efficient , definitely recommend anyone to come in to get their devices fixed! We are very happy and will come again if we have any other device problems!”