10AM - 8PM
1007 S Rand Rd, Lake Zurich10AM - 8PM
668 S Rand Rd, Lake Zurich“Had a great experience at this store! Went in to set up a new line and upgrade a phone, which can be a long process, but I have to say the guy that helped us (Scott) was wonderful and patient! Highly recommend!”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
10AM - 8PM
720 E Rand Rd, Arlington Heights“Great experience. Very helpful staff. Highly recommend this particular location. My sales mobile expert was Noor Qazi . Very knowledgeable and took his time to explain plan and all benefits. Great job!!”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“We moved our business over to Vinakom's fiber service at the beginning of 2023 and are saving a significant amount of money over our previous ISP. Service, speed, and up-time have all been rock solid. If you are looking for a competitive business ISP Vinakom is worth checking out.”
10AM - 7PM
2734 New, Sutton Rd, Hoffman Estates“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Excellent excellent excellent service from manager Brittany! She made our whole experience worth it. We got a new plan, 3 phones, a watch and a tablet for myself, mother and son. She was beyond helpful and patient. I left feeling great! Customer Service is not what it use to be but she went above and beyond. When things got busy her demeanor remained calm. Even when she was working alone. She's the reason we stayed work T-mobile. Keep her around. She's a great one!”
“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
10AM - 8PM
1538 E Lake Cook Rd, Wheeling“I went in because of some issues that I had on my phone Isabela and Juliana were so sweet and patient with me. They even let me know that I qualified for the home internet and help me set it up there in the store. Five stars for the both of them.”
“Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn't move out of sate I would still be with you :)”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“I had some phone issues with voicemail, text messages, so husband and I stopped in Arlington Hts Verizon store. O took care of us. Looked at the phone, did a few things, replaced the Sim card and like magic the phone was working again. Thank you, O, for your knowledge, help and for saving us from the aggravation of a phone that we could not fix. You were pleasant, quick and modest! A pleasure to meet!
Linda Cohen”
10AM - 8PM
930 E Dundee Rd, Palatine“My experience at the Verizon store in Palatine IL was great. Linda worked with me and she was very knowledgeable, patience, and a wonderful personality! She explained step by step what she was doing. Also she showed me all the new gadget’s available! If you want the best go see Linda at Verizon in Palatine IL-you won’t regret it.”
10AM - 7PM
324 E Rand Rd Suite 324, Arlington Heights“Visited this ammazing branch to add a new line to my plan. I want to give a big shout out to Megan. She was amazing. Help us a lot. Overall customer experience will was extremely pleasant. I Will definitely recommend Xfinity to my friends especially this location as Megan is working here.”
10AM - 7PM
20291 N Rand Rd Suite 113, Kildeer“Had to turn off my parents service because they are moving into assisted living. Gavin, the representative I spoke to was fantastic. I stopped into the store a little after noon and I got out within 15 minutes. It was the most pleasant Xfinity store experience I've ever had. I've gone to the store in Crystal Lake and it's much busier in the Crystal Lake Xfinity store. The CL store is much more crowded, takes a lot longer, and is just soul draining. The people at the Crystal Lake store are fine but it just seems there's a lot more people in the store. This store, in Killdeer, is easy to find. It's on the first floor. There is handicapped access parking and I will come here again. If I ever have to do anything with my Xfinity or Comcast service. I can't say enough about my experience. I was shocked and pleasantly surprised that getting my parents service shut off. Was this simple, easy and quick.”
“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”