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“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
“Ran into Att with a goal in mind. Within 30 seconds of walking in I was greeted by Bradley who was an absolutely amazing individual. He had me all set with my purchases (2 watches and AirPods) and I was on my way in a matter of 20 minutes. It should be noted that even though the quick turnaround time, Bradley even made it a point to assist others while working with me yet I still felt extremely cared for and left as a very happy customer. Thanks to employees like Bradley, I’ll be heading back to ATT for all my wireless purchases. Great job on finding this guy ATT. You got yourself a good one!!”
“Very professional and extremely knowledgeable. Brought my phone in for a charge port fix and was in and out in less than 30 minutes. Talked me through the process”
“Excellent customer service! We were there yesterday to activate 2 iPhones with AT&T Prepaid plans and bumped into a lot of issues during the process (porting from T-Mobile). Doug was awesome! Really patient, guided me through everything and got it done. Thank you!! ⭐️⭐️⭐️⭐️⭐️”
9AM - 8PM
557 N McLean Blvd, Elgin
Mobile Phones
“Called before hand to explain my issue, knew what my problem was and gave me a fair price. Very nice and helpful when I got to the store and it only took around 15 minutes.”
“Jimmy helped my daughter and I with purchasing and setting up our phones. There was a glitch with the system and the process took longer than expected. He was very thorough and polite to others coming into the store while still helping us. I feel bad since the Elgin store is busy and could certainly use more employees. Highly recommend this location and Jimmy is great to work with. Thanks Jimmy Vara for all of your help!”
10AM - 7PM
12102 IL-47, Huntley
Mobile Phones
“I recently had an issue with my phone that for the life of me I couldn't figure out. I spoke to Ismael about it over the phone and he immediately offered to help me over the phone or in person if I chose to come into the store. I went in and the problem was resolved within 5 minutes! This made such an impression on me that I had to take time out to write a review because most business employees would only help you if you're coming in to buy something or if they thought they could sell you something. Way to go AT&T of Huntley!! A special thank you to Ismael for your professionalism, kindness and consideration! Once I'm in the market to shop again this will be the store to get my business.
SW”
“I walked in with a broken phone that was out of warranty and was greeted by Omar. He was very knowledgeable and didn't apply the usual sales pressure that I normally get from phone stores. He was able to walk me through different models pros and cons and ultimately got me into a phone that I actually need without additional fluff that didn't matter. Overall pleasant experience after breaking a phone. Would recommend this location and Omar to friends.”
“Awesome service! Najeh and Cecy customer service care is top notch. They made me feel welcomed and like part of the family all while providing the best service. Lifetime customer just because of both of these wonderful people.”
“I stopped in here to get my son's phone fixed and Jose made the whole process super quick and easy. I was in and out in less than 10 minutes and he was extremely nice and helpful the whole time. I definitely won't mind having to come back here if there's ever another issue with the phones!”
“Quin and Das has done a exceptional job helping me navigate my phone purchases there knowledge and perfessionalism was outstanding and did an overall awesome job. Thank you so much for hiring great employees.”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“Saleem gave me best service, he tried to get my date back and I m really grateful of Saleem. I wish everyone give service like this and I thank him for his service..”
“I went in with a Nintendo switch that was having problems with the screen due to water damage and they were able to get it working right again for a very reasonable price”
“Nellie was the greatest helped and answered all of my questions. Thanks Nellie it was a pleasure. It took a little while to transfer everything but that was fine seeing that she was so beautiful I had to.Thanks again.”
“The best service! Aaron Josh Dylan Sébastian were super kind extremely informative, what I loved was the care in helping us. The compassion to awnser all of our questions was superb no question was to big or small. They are all super smart and extremely knowledgeable. I will definitely be back for my tablets. Thank you for being awesome!
Love the Woodstock T-mobile Team!!
⭐️⭐️⭐️⭐️⭐️?”
“I switched from spectrum one month ago. And is the best decision I ever made? I love total wireless and I only pay $35 a month. Even for unlimited hotspot, 2 included, thank you, Mike. For helping us out switching from spectrum, I live in Wisconsin lake, Geneva. It has really good service.I don't see a difference from the service that I had before”
“We bought a new S25 Ultra phone from Josh Veto. Great customer service. Verizon make a mistake on my monthly bill. I took the paperwork back to Josh and he worked with Verizon to get it fixed. He cares about each customer and makes sure he gives them Great customer service. thanks Josh. Paul J.”
9AM - 9PM
11515 US-14, Woodstock
Mobile Phones
“Been here a few times for various upgrades and such. Everyone I have dealt with here has been great. Going above and beyond to provide great customer service. Very honest and forthright with everything. I will continue to go back to this store.”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“My wife and I went here and Marco was just exceptional all the way around ,best customer service by far,He hD the best deal and had us out the door painlessly,ty again Woodstock boost mobile and Marco we thank you .”
10AM - 8PM
653 IL-68, Carpentersville
Mobile Phones
“I would like to give 5 Stars to this place. The guy working here is super friendly and he will help you with anything he can. He deserves the 5 stars. In the other hand the lady that is there most of the time has a really bad attitude to the clients it seems like she rolls her eyes every time you ask something. She should be a little more friendly if she is working with people.”
“shout out to Mary at the T-Mobile in Crystal Lake. If you have any problems with your phone, she’s the one to fix it believe me she knows what she’s doing. Thanks, Mary.”
“Today I visited Metro store and the guy abrar from the store helped me to add a other line with a new number and changed my plan to a family plan am very happy today because he also helped me to transfer all the contacts photos and my files to the new phone. Great, very excellent service! Almost took above an hour to fix all the things but am happy he had a patience and helped me with everything and my bill is also low am very very happy”
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“I recently had the pleasure of visiting the Lake in the Hills Verizon store, and I was greatly impressed by the exceptional service I received from Michael. Initially, I was considering switching to AT&T due to their competitive pricing and senior citizen discounts. However, Michael exceeded my expectations by listening to my concerns, offering a tailored solution, and going above and beyond to retain my business. Michael's professionalism, customer-centric approach, and dedication to Verizon are qualities that set him apart. He made me feel valued as a long-time customer, and his efforts saved me from leaving Verizon. He, along with Jay, are the best in class and customer centric. I'd be happy to recommend him to friends and family. I highly recommend Michael.”