Geneva Bank & Trust is highly praised for its exceptional customer service and friendly atmosphere. Customers feel valued and recognized, experiencing a personal touch that sets the bank apart from larger, impersonal institutions. Staff members, particularly Ben and Yesenia, are noted for their knowledge, compassion, and dedication to helping clients. They provide excellent guidance on banking products and are proactive in resolving issues. Yesenia, in particular, is commended for her quick response in preventing potential account compromises, demonstrating a commitment to customer security and satisfaction. Overall, Geneva Bank & Trust is recommended for anyone seeking a trustworthy and caring banking experience.
After having an issue with my account, Yesenia was more than happy and very patient to help resolve the problem. She also followed up with me later to confirm that everything had been properly taken care of. She was a pleasure to work with!
July 2019
We are account holders and went in to see Darla for notary - she was terrific. Very accommodating - patient & understanding. Thank you!
October 2015
This is a fantastic bank with a very small town locally run feel to it. I do most of my banking elsewhere but I opened up junior saver accounts for my kids here. Every time we go in we are recognized right away and always greeted with a friendly hello.
