“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“They have the best service at this Hoffman location, the others do not serve you well and do not help you solve problems, if you come here Mike and his team are very good at their job!! I will always come here.”
10AM - 7PM
2734 New, Sutton Rd, Hoffman Estates“This location has very good customer service! Eric was very friendly and made sure that we understood everything that was going on and made the experience of switching to Verizon very easy and as smooth as possible. I'm very happy with our choice of switching over companies as well as choosing the Hoffman location. Definitely recommend this location!”
10AM - 8PM
1007 S Rand Rd, Lake Zurich“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”
“I’ve had Fox internet for a little while but was about to switch as service had been iffy. However, spoke with new management and everything has been great since. James was very friendly and now I can rely on my internet during bad storms. 5 stars!”
“They have always been very helpful when things stop. And no matter who you use, things stop. It's better to have someone on the other end know what they are doing.”
10AM - 8PM
1499 S Randall Rd, Algonquin“Denise Prochaska was very helpful, professional, hands on. She cares about customers and is a great face for the company.It is hard to find people like Denise these days.”
“I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!”
“We've had good experiences with the staff here. They're patient and try to help you out when they can. Waits aren't usually bad when I've gone.”
“Ryan C. went above and beyond in helping me with my IPhone. This past Friday, Feb 2nd, my phone "partially" froze ( calls were coming in, but my ability to answer was compromised) and while i was attempting to reset the Iphone it went into emergency mode and started texting all my contacts stating I needed assistance plus was auto dialing 911. No matter what I did I could not restart it. My phone was blowing up with calls that I couldn't answer. I panicked. I went directly to your t Mobile store in Crystal Lake hoping you could help. Ryan C was on duty. He showed me an emergency move to restart my phone that he emphasized should only be used sparingly. It worked!!! Ryan C ..Employee of the month!!! Plus he suggested a better screen protector to enhance the images on my phone !!!! I bought it.. huge improvement!!! Thanks Ryan C!!”
10AM - 8PM
220 N 8th St, West Dundee“I had the pleasure of being helped by Raquel. She was amazing ,great and very polite as she helped me with my phone issue I talked about how I wanted to update my phone because I'm due for an update and she showed me a good few choices and think I'm going to get a Google pixel because of herThanks Raquel”
“Awesome service. Was able to get in and out within 20 min to set up my new WiFi. Really great staff and super helpful with getting us in te right internet that fits all our needs? would recommend”
“This place is amazing and has wonderful customer service.... I unfortunately could not make it in on time before work ( which is a couple stores down) and the lady was still able to help me with all my questions and needs. I could not be any Happier.... Thank you so much.”
“Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and have never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.”
“Absolutely excellent service - installed security system which was very fairly priced and install by wonderful people - exceptional job done - over the moon with the final result.”
“I can only speak from dropping off equipment. Gilberto was extremely helpful. He even mentioned I need to keep my HDMI cable. He educated me that someone always needs one, so they are good to keep!As far as all the low reviews, while was waiting I saw people coming in already ANGRY and people waiting for certain technicians because they only spoke Spanish- but then the customer decided to leave the store (to do whatever?) leaving there teenager there, putting staff in an awkward position- like that customer is next but the mom/dad isn't psychically in the building to address the account needs. The staff all around was in a good mood, I am aware technology issues are not fun but maybe try coming in with patience and see how much further that gets you? I'd go back to this location!”
“Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn't move out of sate I would still be with you :)”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
9AM - 5PM
1125 S Illinois Rte 31 F, Crystal Lake“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“I used these guys to find out who my competitors were in t he surrounding area based on my markets. It worked great and it was worth the .10 a record vs the time it would have taken me to copy and paste.”
“Aaron was wonderful in helping me unlock my phone . Others were referring me to the website which did not help. Thank you so much Aaron for knowing how to help me!”
11AM - 7PM
3509 Spring Hill Mall, West Dundee“Super helpful! Answered all questions and definitely put me at ease. Very nice and professional. Would put them at the top of my recommended list if you need any help!!”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
10:00 AM - 8:00 PM
4912 Northwest Hwy Suite A, Crystal Lake“The family and I went in knowing we were going to upgrade three phones. Our rep was Nate and he was wonderful. I did my homework before I left the house so I knew what the discounts were before I walked in the door. Nate didn't try to oversell us on anything and when we started talking about our TV services, he helped us make the decision to cut U-verse (which was going to happen soon as they are pretty much donezo). Nate was great, Jason was great and we are very happy with AT&T in Crystal Lake!”
10AM - 8PM
668 S Rand Rd, Lake Zurich“I had a very positive experience today thanks to the manager, Kyle. He handled my complicated issue that encompassed many layers, with professionalism and kindness. He was able to do something in store that isn't normally accomplished with ease. I would recommend this store to anyone! All the employees were super friendly and helpful! Thank you again, Verizon LZ!”
“Great service from all the staff we have encountered through the years at this T-Mobile location. They show extreme patience, courtesy and graciousness dealing with their clients, many who are not tech-savvy to deal with gadgets.”