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“Teddy has been an amazing "boss" as she walked my daughter and me through all of the options available for buying new phones - Pixel 8 and 8A! She has been patient and friendly as we learned about the upgrade options.”
“I first went to T-Mobiles Evanston store in October 2023. A young man named Johan assisted me; I had recently been a victim of Identity Theft and my phones were hacked.
I came in with three phones, told him the situation and he's wasn't fazed at all. He took his time and worked with each one and set up the new one. Even suggested the home Internet as a temporary fix since my service was compromised as well. Excellent experience!
It's now May 2024, and I have been back for his assistance twice. Very knowledgeable when it comes to the phones technology. And, I actually kept the Internet service as the ACP program came to an end.
Thanks Johan, again excellent experience.??”
10:00 AM - 7:00 PM
1620 Chicago Ave, Evanston
Internet Service Providers
“I went to this store hoping to get an upgrade unfortunately my account got some issue about Unified account even I have no longer have any service except my wireless , Kyra one of the salesrepresentative trying the best she can to unhook me the that account but several department she talked to cannot solve the problem , Thank you so much Kyra for your time & help.”
“Absolutely remarkable customer service! One of the workers, his name was Raphie, was exceptionally helpful. He was exceedingly cooperative, charismatic, and knowledgeable. His advice and assistance were direct and concise, helping me find the best deals possible! I couldn’t be more content. I highly recommend asking for Raphie the next time you find yourself at T-Mobile; you’ll be thrilled you did!”
“Kimo at the Evanston store is extremely helpful & customer service oriented. Unfortunately, I can’t say the same about the multiple XFINITY support people he (and I) dealt with over the phone during our very long store visit. After 4 days of me dealing with XFINITY illegally porting both of my phone #s out of XFINITY & still no resolution, I left the XFINITY store in frustration & went straight to AT&T & cancelled my 2 xfinity cell phones. Now I have to figure out how to cancel the XFINITY charges due to my account being hacked & XFINITY taking that opportunity to charge me for 2 new phone lines plus the charges associated with the phones on the 2 old phone lines. I have spent 3 full days trying to regain my 2 fraudulently ported out phone #s. enough.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Jonathon was terrific!!! He not only tried to get my old phone working but then patiently walked me through options for a new phone and options for paying for it. The world should have more people like Jonathon.”