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“I first went to T-Mobiles Evanston store in October 2023. A young man named Johan assisted me; I had recently been a victim of Identity Theft and my phones were hacked.
I came in with three phones, told him the situation and he's wasn't fazed at all. He took his time and worked with each one and set up the new one. Even suggested the home Internet as a temporary fix since my service was compromised as well. Excellent experience!
It's now May 2024, and I have been back for his assistance twice. Very knowledgeable when it comes to the phones technology. And, I actually kept the Internet service as the ACP program came to an end.
Thanks Johan, again excellent experience.??”
“Omar and Elisa were great! I stopped in here for help and even though they were not able to help me with service issues, they were polite, professional and sent me in the right direction; gave me helpful information.”
“Store (esp manager) was helpful. Do not listen to Xfinity customer service, they literally lie to your faces, and then based on the wrong facts you make the wrong decisions, and the whole situation get dragged on for hours. This store tells you straight out what can and cannot be done.”
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“Teddy has been an amazing "boss" as she walked my daughter and me through all of the options available for buying new phones - Pixel 8 and 8A! She has been patient and friendly as we learned about the upgrade options.”