Elgin Volkswagen is a trusted dealership in Elgin, Illinois, known for its wide selection of German-engineered vehicles and pre-owned cars, trucks, and SUVs. Customers appreciate the friendly and professional staff who demonstrate genuine commitment and care. Many reviews highlight the helpfulness of the sales team, especially salespeople who are knowledgeable, not pushy, and attentive to customer needs. The dealership’s team, including managers and service staff, consistently goes above and beyond to ensure a seamless and efficient experience, even during busy hours or unexpected computer issues. Customers value the personalized service, with some describing their interactions as feeling like gaining friends rather than just making a purchase. The finance team is praised for finding plans that fit customers’ budgets, making the process smooth and straightforward. The service center is also commended for being fast, friendly, and accommodating, making it easy for customers to get their vehicles serviced without feeling rushed. Overall, Elgin Volkswagen stands out for its extraordinary customer service, professionalism, and dedication to customer satisfaction, making it a highly recommended place for buying and servicing vehicles.
The Mechanics, Technicians, Parts Clerks, and Service Advisors at Elgin VW are fantastic — and kind! They always take care of me and my vehicle. I work from home; I never drive anywhere; I don't need a car. I maintain my VW because of this shop.
September 2024
Kevin Tran was very helpful in getting the deal done, as it was not a smooth sale by any means. However, it got done and looking forward to come to the dealership to pick up my volkswagen
September 2024
The staff at this service center is absolutely the best! They are so pleasant to work with and are fast and efficient getting you out quickly.
