Brilliance Subaru is a well-regarded dealership in Elgin, known for its excellent selection of New and Certified Used Vehicles. Customers appreciate the handpicked mix of used cars, all carefully inspected for quality. The dealership offers a seamless online shopping experience, where potential buyers can browse inventory, schedule auto repairs, and apply for financing. The service staff at Brilliance Subaru consistently receive high praise for their knowledge and friendliness. Many customers report exceptional experiences, particularly during unexpected breakdowns. One customer detailed how the staff, especially a service representative, provided quick and effective assistance during a long road trip, resulting in a timely and cost-free repair. This level of honesty and integrity is a recurring theme in reviews, with many expressing gratitude for the support received. However, not all experiences have been perfect. Some customers have raised concerns about diagnostic capabilities and quality control, particularly regarding air conditioning repairs. While one customer acknowledged the commitment of the service team in resolving their issue, others expressed frustration over multiple visits and costs without achieving a solution. Overall, Brilliance Subaru is recognized for its friendly service, comfortable environment, and dedication to customer satisfaction, making it a preferred choice for Subaru drivers in the area.
Service staff couldn’t have been more knowledgeable and friendly! They answered all my questions and I believe went above and beyond their service to me.
August 2024
Courteous, efficient, respectful of my time and situation.
August 2024
Was very good they said one hour service they took one hour
