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11AM - 7PM
840 N Main St, Elburn
Mobile Phones
“BELLA far exceeded expectations! My new iphone that the corporate store in Geneva provided me with was defective and was refusing to help me telling me I had to go to Apple... even though I was in my 30 day window of the purchasing the new phone. She was able to get me a new iphone that worked perfectly within two days and installed everything perfectly! BELLA ROCKS! I have been going to this store for close to 17 years ... I'll NEVER STRAY again... PROMISE!!!”
“Dale provided excellent customer service. He went above and beyond my phone repair service by addressing or explaining other areas of concerns I had regarding special features on my phone. Thanks Dale! You're the Best! ?”
“I needed to pick up new iPhone and have data transferred from broken phone. Mike at the South Elgin Store helped me out and it was fast and easy. I had to return to get help with Apple ID mistake I made. Mike again was there to help me restore my ID’s data! Thanks Mike! Suzie H.”
“Jason was incredibly knowledgeable and very patient with all of my questions. One of the best experiences I’ve had at the AT&T store, that will keep me coming back! Thank you for all of your help Jason!”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“Fast and great service! Broker the LCD screen on My Motorola moto g 5g phone and they had the screen un stock ando had My phone working again with an hour. I highly recommend IL cel phone repair.”
“Quintez and Martin from the ATT Batavia store were awesome! They helped me transfer over my new phone and were so patient with all my questions! They helped me find the accessories I needed, too. They are two great employees!”
“Great experience…Krystal was awesome. Purchased 3 phones for my family and she problemed solved and made it happen. My family members are super happy with their phones. She also was working alone and managed through a rush of people while delivering exceptional customer service to them as well. Your team is very lucky to have her!”
“Casey was patient in my unique situation and helped me solved the issue. Her excellent customer service even helped others while we waited on my situation to clear up.”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Had a great experience and saved money! Went into the store to talk about Verizon Home Internet for a family member. It isn't available at the home address that we needed it to be, but Matt, the manager/owner? explained it was likely because the current capacity had been met in our area (Big Rock). He did say that the more demand there is in that area, the better the chance of it opening up again...so if you're interested in better, and less expensive home internet, put your name on their list so Verizon can reconfigure things. I personally have it and it is WAY better than AT&T "high speed".
While we were there, he took a look at my bill and was able to save us some dollars because we were on an old plan and were being charged fees, basically for nothing. He saved us enough that we added HBO Max, and we were still ahead. I highly recommend this store. I read some negative reviews, and I'm pretty sure that this is "pre" new management. Check them out... I was NOT disappointed!”
10AM - 5PM
1060 Commons Dr, Geneva
Mobile Phones
“Amazing service! Marco spent so much time helping me through a trade-in and really took his time to make sure everything was done correctly. Such a wonderful experience!!”
“I visited Target because I had a gift card to use and I wanted to see if I could use it for Christmas shopping. I got there at 8:00 when the store opened. I was able to get what I wanted without having to deal with a lot of people. Everything was easy to find. The shopping area and bathrooms were neat and clean. I got some great bargains. This Target also features a Starbucks. I highly recommend this Target and will be back.”
“Courtney & Hannah are amazing! They helped me figure out what I couldn't...they smiled the whole time... I'm so thankful to T-mobile & your employees!”
“I was with my sister today getting a new phone plan and we upgraded our phones. The guy who was assisting us, Jon, was really helpful, patient and polite. He explained everything well and we left with smiles on our faces. Overall great customer service.”
“I've been to this location a bunch over the past year, and feel compelled to write a review today because of the stellar customer service I received. Thank you Crissy for going above and beyond to deliver exceptional service. She literally dropped everything she was doing at the front of the store to help me locate some bubblegum not on the shelves (like the app said) but in the back stock area. Crissy absolutely deserves recognition-- customer service like hers are rare!”
“Stopped in here to investigate watch options for my nine year old today. Got quick, thorough information. The young guy (w/ dark curly hair) told me UP FRONT about the related fees! He also didn't put any pressure on with "limited time deal" gimmicks. Just normal, good service. I probably wouldn't be so impressed if I had never been to the Russell owned store in Sugar Grove in the past, but here we are. Thanks for being good and normal.”
“Brittney is awesome! She handles anything you need. Old customers, new customers whatever it is. I have had a great experience here. They should be glad to have her.”
“I went into this location not a happy camper. My phone was no longer charging and this is the 2nd time now I've had to replace it. Alex was the person who helped me, and I greatly appreciate his patience and kindness, even though I was quite upset that I'm replacing a phone that is less than 2 years old.
You can tell he's the kind that really does like his job and will do what he can to make the customer happy.
Thanks Alex, I very much appreciate all your help these past few days.”
“I was surprised to see bad reviews about this store. I have been there a few times and the young people who work there are so sweet and knowledgeable. Sometimes policies are frustrating and can impact how we see people’s customer service so maybe that impacted poor reviews. My experience both times I went there was extremely positive. They gave me tons of options, were super patient and kind, and didn’t pressure me into anything. Really nice group of people there.”
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“Dahlia and Tyler helped myself and husband. They made our experience great. We came in unhappy with our previous experiences at another location and Dahlia saved the day. I couldn't have asked for a better experience from both her and Tyler”