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“Whoever Crystal is, she went above and beyond to help locate a package, I assumed was scattered across the cosmos. Within fifteen minutes, it was here. ? Even if it wasn’t, her kindness made my day.”
11AM - 6PM
375A S County Center Way, St. Louis
Post Offices
“I highly recommend the South County post office location in the Mall. I needed to get my 2.5 year old a passport. My little is very active and was running around. The postal agent was sooo accommodating and patient. She took the time to make sure we had everything filled out. I am so thankful for her patience even if she helped bribe him with candy for a passport photo. Her service was wonderful and I will continue to go back to see her. She made the process painless! Thank you USPS!”
“This is a review for mail carrier Eric Ramirez. Eric took over for our regular mail carrier who went on maternity leave. We had a problem receiving some mail and he went out of his way to find out what the problem was even after working many hours. He's a valued employee and his positive attitude and friendliness was a pleasure and a rare commodity today.”
“I recieved exceptional customer service from the representative Ranisha and the male manager on duty. Ranisha immediately greeted with a smile and helped me solve my package issue with a positive attitude. She was professional and knowledgeable. I will be returning to this location for all my postal needs. Thank you guys again for saving the day!”
“These folks have been extremely helpful on several occasions when I needed to track down an international package. They have contacted sorting facilities, checked personally with mail carriers, and actually called me back when they said they would. People here have really gone out on a limb for me, which I never expected.”
“My boyfriend and I came in today to get passports and the woman who helped us was friendly, and so helpful. We ended up having a great time and that was pretty unexpected!”
8:30AM - 5PM
800 Columbia Centre Dr, Columbia
Post Offices
“Had a great experience at the Columbia Illinois post office today, man helped us get passport photos and prepare our packet to mail in, awesome professionalism and courtesy.”
“8/10/2024 @ 1145am: Kerry is a ROCK STAR! Wish every Post Office had a person with this much work ethic & attention to detail. We had an appointment for 3 minor passports at the South County mall location. The USPS rep there turned us away b/c it was “too much” and asked questions to find any reason to turn us away. She sent us to the Telegraph location where Kerry took care of business. Looked like he took care of about a dozen passports by the time we showed up.
Thank you Kerry!”
“Not sure why there’s so many bad reviews. I just went to send off my taxes for the first time and the people working were both very nice and patient. I think if you have some sort of complex you might not know or like how things are run but they are efficient and nice people! The post office is so important to our society so please be nice and polite to the workers and you’ll be treated the same.”
“It has never failed that I go humbly into our Post Office with an unusual problem and throw myself on the mercy of their counter. It can be James or any of the staff that reassure me they've got this, and they do. Cheerfully, without making me feel like the inadequate customer I feel I am! I have always loved the postal workers, I especially love my Millstadt ones! Thank you! Merry Christmas!Penny Jestes”
“I want to give a positive to this facility. I was expecting a delivery of an important item yesterday for my business. Tracking said my mailbox was unaccessible (even though I had received mail yesterday and today.) I went to the post office to inquire about it. The supervisor called me and said it may have been mis-delivered.. At 8:30 PM, my mail person (who I believe is new) showed up at my home with my item. I greatly appreciate the fact that my mail person would come back with my item on a Friday night at 8:30 PM. I understand they are changing things up here and mistakes happen, but this location and its personnel went out of their way to get my item to me. It's great to see people who still care. Thank you Shrewsbury USPS. You all are appreciated.”
“I want to comment on the new postal worker by the name of Carmen who delivers at Cottonwood Park Apts. Carmen always has a great attitude no matter what the weather conditions are and time of the day. I am truly blessed to have her on this route and the USPS need MORE people who is dedicated like she is. SHE IS AWESOME, and I had to write about her. Thanks Carmen”
“Have had many positive experiences inside this location for many years, helpful staff and quick service. That said, the parking situation outside is consistently a nightmare and very annoying. Wish they'd find a way to carve out some more customer parking in their lot”
“This post office is right next to my work, so I frequently go there. The woman that works this small post office is incredible and provides exceptional customer service.”
“Had to ship a return item. It was quick and effortless. My only qualm was that I needed to tape the return label to the box and was informed that I needed to purchase my own tape.”
“I thought it'd be difficult getting in and out of the parking lot but it wasn't bad at all! The only employee I could see was extremely masterful at line control and making sure we could all get out as efficiently as possible. She was really patient and nice while still authoritative, which I think worked excellently in a place where people just want to get in and out. There were regulars who called her Brenda.”
“Bad stuff first: The hours are VERY RANDOM. They close down for lunch at times that aren’t posted. I attempted to drop off packages today and was greeted with: “OUR COMPUTERS ARE DOWN” handmade sign and locked doors. This was on a Saturday, so it’s fitting, and I still had other open post office options. There is no parking lot, so it’s street parking, but that’s never been an issue for me. You won’t find much in the way of packing supplies, so don’t expect to find priority boxes in many sizes/quantities, packing tape, etc.Next, the AWESOME stuff: this spot is very close to my place, the staff is VERY, VERY friendly, which, as we all know, is a rarity when your faced with going to the USPO. There is hardly ever a wait, and if so, it’s less than 5 mins TOPS. I once got bit*hed at by some lady that assumed I jumped the line (obviously not the case, and then offered her my spot), so this is to say that the clientele is pretty, uh, interesting, BUT the workers behind the counter are AWESOME: super efficient, helpful, and friendly. It sometimes feels like my own personal post office, as I get in and out quickly.”
“I went to buy postage stamps the other day and expected the employee to be racist and rude, but she was kind, sweet, and showed me her favorite postage stamps! They are vibrant and pretty, and it's what everything looks like underneath the microscope!I'd recommend it on a Tuesday.Also as far as I know, there are two ladies working there, and I've met the nice one.”
“I want to thank all of the people who work here. I had a package mis-delivered here. Veronica took her time and found my package. I also came in not too long before closing and was saying, "Hello?" at their front desk. I want to apologize if I came across as rude. The staff here is wonderful and I greatly appreciate you all.”
“Yes, as other reviewers have said, the parking can be challenging. However, once you get inside, the service is above what you typically get at other city post offices. The staff is friendly and they move the line as quickly as they can. When it moves slow, from what I've seen, it's usually the customers fault for not being organized and prepared. An extra bonus, it's an older post office and I like seeing the historical details in the building.”
“This is a very busy post office ,Yes there are lines. The employees have always been extremely nice and helpful. I have never run into a rude employee there I am quite surprised that it got a low rating.”
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“I walked in not knowing what I needed and I walked out understanding what I did and that it will be taken care of. The person who helped me nice, courteous, and patient.”