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November 2023 by Ebo
Really snooty “B” on the phone with appointments. I had a callback from yesterday. She just introduces herself as “Castle”. Doesn’t say Volkswagen. I didn’t catch who it was, and she acted like I was an idiot for asking who it was. Train your phone gals that they are not royalty and can easily be replaced. Anyone can do their job. In this case, hopefully better. And job security can come with being polite, upbeat, and helpful.
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November 2023 by Rosa Berardi
Purchased 2024 Atlas Cross Sport. Our car purchase experience was excellent. Salesperson Roger did a great job showing us the vehicle and explaining the features. Sales manager. Otis, was great to work with as well. We highly recommend Castle Volkswagen in Downers Grove.Nino and Rosa
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November 2023 by Vanessa Azra
Don’t go anywhere else but Castle Volkswagen Downers Grove!! We had been car shopping for a month and the 5 dealerships we went to prior to Castle VW DG treated us like garbage. Here, we were blown away at how welcoming, stress free and kind everyone treated us here. We purchased our 2024 Taos with Alexis and he was amazing. He really made us feel like family, instead of customers. Eric in financing was knowledgeable and great! Odis, the GM, was so warm and considerate! They really have made us customers for life! Thank you, Castle VW Downers Grove!!
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November 2023 by Mary LaFleur
Unhappy with Pugi service. I’ve been going to Pugi VW for more then 12 years, and when I had a bad experience, no one would return my calls or emails. THEN THEY NEVER TOLD THEIR LONGTIME CUSTOMERS THAT THEY WERE BEING SOLD!!! Now I go to Bill Jacobs VW in Naperville, where service is exceptional.
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October 2023 by Amanda Pena
Special thank you to Robert Cruz for his genuine customer service during the purchase of my 1st VW. Purchasing a car can be stressful, but Robert made it enjoyable. He was very informative and kept me updated throughout the whole process!
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October 2023 by J J
Fantastic service!!! I took my car in today and was helped by Alex she did an amazing job super friendly and helpful. I felt well informed through the whole process about the issue with my vehicle, she explained about my warranty and got me scheduled up for next week to get it fixed. 100% painless. I'll never bring my baby anywhere else again.
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October 2023 by Joanne Bode
My sales consultant, Roger provided exceptional service throughout the entire process from the minute I met him to driving my new vehicle off the lot. Purchasing a vehicle has always been extremely stressful for me, but Roger made this a seamless, fast process.Additionally, Erick did a fantastic job with financing. I give Castle VW, Downers Grove 5 stars. Highly recommend this dealership.
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October 2023 by Paloma Holloman
I will tell you that Kyrie has set the bar for quality service. He was willing to listen to all of our questions and concerns and was incredibly personable and friendly. He didn't treat us like we were just another sale. Thanks for helping us find our new vehicle, Kyrie!
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October 2023 by Amy R.
Kyrie Crenshaw made this buying experience enjoyable! Engaged with all the family members in a relaxed comfortable manner. No high pressure sales, listened to what we were looking for and kept us updated throughout entire process. Appreciated the snacks ? and making sure the car had a fresh wash before we left the lot.
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September 2023 by Mary Medina
Every person I spoke to while purchasing my car was helpful and courteous. My salesperson (Nick at Castle Volkswagen of Downers Grove) was really professional, organized, and put me at ease about any of my concerns regarding new car buying.
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September 2023 by Salman T
We bought a used Honda for our daughter, overall great and smooth experience, no pressure sales and our salesman Kyrie was great and really nice, as well as the sales/general manager and rest of the staff. Highly recommend this dealership for your car buying needs.
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September 2023 by Amy Lozada
By far the best car buying experience. No haggle over trade in value, they gave exactly what I wanted. Very attentive to comfort while waiting through the process. Knowledge on new purchase was great.
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August 2023 by Daniel Jones
I met with Kyrie, and he was great! Good energy, good guy, very knowledgeable about the car. We didn’t find the right car for me but Kyrie was amazing and very helpful in the dealership and communication outside the dealership.
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August 2023 by Michelle Sheperd
Roger was wonderful helping me with the new car. At no point was he a "pushy salesman". A couple times he asked me if I had any more questions and then asked what I wanted to do. The decision was mine. He did not try to "up sale me" a more expensive car.
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July 2023 by Dean Fabian
We were close to purchasing a certified Corolla, but a 2021 VW Jetta popped up on my search a few hours before we’re supposed to head to the Toyota store. Called Pugi and Roger answered and said he’d have the car ready within an hour for us to drive. Sure enough, we got there, we’re handed the keys and took the Jetta for a test drive. We decided to purchase the car for our daughter, and the process was super simple and pain free. We didn’t need to spend two days on paperwork and the details. Hats off to Roger for making the experience positive at Pugi.
