Packey Webb Ford is a family-owned and operated dealership in the Downers Grove area, established in 1962. It specializes in new and pre-owned Ford vehicles, including trucks, SUVs, and electric vehicles, as well as used models of all makes. The dealership is known for its exceptional customer service, with many customers describing the experience as a pleasure and noting the team as cordial and friendly. Staff are noted for being patient, understanding, and not applying pressure, allowing customers to make the right decision for their family and budget. The sales process is highlighted as easy and straightforward, with everything explained clearly at the desk without unnecessary delays. The finance office is described as simple and efficient, often completed quickly. The service department is certified to work on all vehicle makes and models, with service noted as prompt, thorough, and handled quickly and efficiently. Repairs are done with care, and the team is communicative throughout any process. Many customers express high recommendation for the dealership, with some choosing it over closer alternatives specifically for the outstanding service, and state they will remain loyal customers for life.
Had my car in for major engine work, got me in a loaner, took 4 days excluding weekend & was repaired & back in service.
November 2025
Conner is a professional, patient deal maker, very determined and gaining ground quick, making Packey Webb Great !
November 2025
Cordial, friendly rep; service was done reasonably quickly as they had to check out a second issue that came up in the repair process but was not inconvenient. Overall a good experience.
