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“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“I did not have an appointment.. Jose helped me get a transfer pin... he took time to explain many aspects of the new phone and was friendly very thorough and knowledgeable and I know he will be here to help with his costumer service experience”
“One of the things I like most about this place is its parcel service. Guaranteed delivery to your home in Mexico. Without them opening your boxes. Don Gabriel is very attentive and explains the conditions of service very well. I have been sending my packages to Mexico for years and they all arrive intact and safe. Personally I recommend it 100%”
10AM - 7PM
6211 Northwest Hwy, Crystal Lake
Mobile Phones
“Gloria in the Crystal lake store is the best tech person I have ever worked with at cricket. She was able to resolve my issues in a very short period of time. She is also very kind and patient because I am old and not Hi-Tech on my own. Thank you for having such a wonderful person in one of your stores!”
“Michael was super helpful and knowledgeable. He helped me find a repair center so I could get my phone fixed and trade in my phone. I went from having to pay nearly $1300 for a phone to only having to pay $300. 100% recommend this location”
“Went in today to get a line output converter to wire in a subwoofer using my factory radio. I was directed to the install department in the back where I met John. He went up and beyond to print me out wiring diagrams and even show me a "military splice" to use on my wiring harness. I usually don't post reviews but this was service worth writing about. Thanks again John!”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
10:00 AM - 8:00 PM
4912 Northwest Hwy Suite A, Crystal Lake
Mobile Phones
“Today my husband & I went to get new phones. I was dreading the whole process. BUT Scott C. made our customer experience a great one. We were immediately greeted and assisted upon walking in the door. Scott was very knowledgeable, professional, friendly & had a great sense of humor. He made sure we were happy with our new phones and had all of our questions answered. Really made us feel valued as customers of AT&T. Thank you, Scott.”
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“Scott was very helpful! We came in with a long complicated lists of things we needed done and Scott was able to help us with everything in a timely matter. I recommend this store!”