Dejay's Ace Hardware is a local, community-focused store that prides itself on providing personal service and quality products. Customers appreciate the helpful staff who are knowledgeable about items for home and yard care. The store is favored for its reliable key-making service, with many opting to avoid kiosks at other places due to past frustrations. Reviews highlight the friendly atmosphere and the assurance that if an item is not available, staff will assist in finding it elsewhere. Quick service is a common theme, with customers noting efficient online order pickups. While parking can be challenging on Kedzie, the convenience and personalized experience make Dejay's Ace Hardware a go-to choice for local residents looking to avoid the big box store experience.