Sullivan-Parkhill Imports, Inc. in Champaign offers a wide selection of new Volvo Cars, Crossovers, and SUVs, along with Certified Pre-Owned vehicles, service, parts, and financing options. Customers appreciate the friendly and helpful staff, especially the sales team, including individuals like Ryan and Shawn, who are known for their honesty and kindness during the car-buying process. The dealership’s team is dedicated to making customers feel comfortable and supported, often going above and beyond to ensure a positive experience. The service department receives high praise for their professionalism and customer care. One notable story highlights their exceptional service when a customer's daughter experienced car trouble while traveling. The staff quickly diagnosed the issue, treated her like family, provided her lunch, and took responsibility for fixing the problem, which involved a new engine covered by Volvo. This level of care and dedication has left a lasting impression on customers, with many stating they will return and recommend Sullivan-Parkhill to friends and family. Overall, the dealership is recognized for its honest, friendly service and commitment to customer satisfaction, making it a trusted place for both buying and servicing vehicles.
