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June 2024 by Jonah Martin
Bank emoloyees show lack of empathy and caring to customers who need assistance. Jolene cared only about money and not about the customers current situation. The lack of compassion should not be surprising when dealing with a financial institution, but I had higher expectations. Lesson learned.
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December 2023 by Bart Kievit
Have had some issues with changing passwords when i got a new phone, Jolene called me from the Carbondale office and fixed it with me over the phone..
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October 2023 by Latifah Al-Qallaf
They are courteous and quick to open an account. They have many branches in Carbondale, and they do not require many procedures to open an account for international students. I thank them very much.
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September 2023 by Brittany Smith
Horrible service. If you call them. They will never ever pick up. I am have been on hold for over 30 minutes. This is horrible. I know there is at least 8 people who work in that bank and no one is hardly in the bank. Someone needs to lift a finger and pick the damn phone up!!!!!
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July 2023 by Desiree Zimmerman
Went to Land of Lincoln which is located on the 3rd floor.
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June 2023 by Jane Johnson
Haven't really been inside
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January 2023 by kyle walker
Been with them for years, excellent services, ppl are beyond friendly, best fraud protection service I've ever seen, stops fraudulent transactions before they even happen, 10/5 stars, recommended to everyone
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October 2021 by Cindy Hall
The best team members ever. Supper helpful and nice. I recommend First Mid Bank and Trust for anyone.
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August 2021 by Cyndi Bromir
People who work there, are very friendly. I have been banking here, for 22 years.
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July 2021 by Michael King
I'm a disabled man that chose to use the main Carbondale branch due to the fact it is the nearest bank to my home. But now that I've gotten to know the staff, I wouldn't go anywhere else. They've helped me out of several binds with a smile and a willingness that I've never experienced in all my years. They also love my pup Josie and give her lots of treats. I can be having a bad day but I always feel better after visiting with Jessica and the rest of the crew. Great people! Go see for yourself. You will never want to go elsewhere. my ranking is 5 out of 5 stars. but I rank them at 10 stars.
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July 2021 by Darla Shelby
Great customer service
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November 2020 by Neha Tahir
If I could zero star, I would. Sheila is absolute rude and terrible helper. Everything i would call to ask for she would be useless at and each she would say “ I don’t how to do that” and she would show attitude. I‘M okay with employee not knowing everything, Sheila should ask for help someone else and should have been negative about it.
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October 2020 by Tim Gallagher
created a new checking account there and it went somewhat smoothly. a guy named Jeff was very helpful and got my account setup in 10 minutes. the only issues was I never got my drivers license back. this was on a Saturday so they were not open on Sunday. I didn't receive a call or anything from them saying my id was left at the bank, even though I just gave them ll of my information and it was in front of them. I then called the bank on Monday to see if they could find my id and the lady who picked up the phone gave me some nasty attitude when I asked her to look. they said it wasn't there, so I proceeded to panic trying to find it. I went into the bank on Monday and asked a different lady to help and it was found within 2 minutes. and to top it off They gave me the wrong checking account number. I had a payment sent to the wrong account number and when I went to withdraw money they said my account number doesn't exist and I have no money in my account. totally ammeter work from lazy employees at first mid. if I didn't need my money by the end of the week I would totally go to another bank and start a different account.
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October 2020 by Timbo
created a new checking account there and it went somewhat smoothly. a guy named Jeff was very helpful and got my account setup in 10 minutes. the only issues was I never got my drivers license back. this was on a Saturday so they were not open on Sunday. I didn't receive a call or anything from them saying my id was left at the bank, even though I just gave them ll of my information and it was in front of them. I then called the bank on Monday to see if they could find my id and the lady who picked up the phone gave me some nasty attitude when I asked her to look. they said it wasn't there, so I proceeded to panic trying to find it. I went into the bank on Monday and asked a different lady to help and it was found within 2 minutes. and to top it off They gave me the wrong checking account number. I had a payment sent to the wrong account number and when I went to withdraw money they said my account number doesn't exist and I have no money in my account. totally ammeter work from lazy employees at first mid. if I didn't need my money by the end of the week I would totally go to another bank and start a different account.
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November 2019 by SOCW 383 SOCW 383
They turned my card off without calling me or notifying me. I spent 3 days not being able to use my card even though I went to the bank on 3 different occasions to get my card turned back on and the employees were unable to fix the problem.
