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“The front desk Gentlemen was very helpful. Who is patient whoas great and then I went back and the young lady that was there? She was awesome, very helpful and she had patience as well. Those two people realize thank you so much”
“I went in to set up a mailbox & had a great experience working with Bob. He was very friendly & took his time explaining the process to me. As an anxious individual, I really appreciated his calm demeanor. I'm so glad I chose this location.”
“I came to this store today and received excellent service. The woman was very patient and get my package together for me. I greatly appreciate all of the customer service and care for my package.”
“I went there for field print appointment. Nick was fantastic, effeciently working with me and other customers. They were kind enough to prepone my appointment a day early! The entire appointment took around 5 mins.”
“Kelly saved the day. This is always a good, reliable, convenient store but I had a horrific Amazon return involving 84 boxes & a messed up Amazon return process yet KELLY made it happen with minimal expense. She was calm, charming, helpful, never stopped smiling when I was about to lose it, and made the whole mess as efficient as possible so I could get my large amount of money back. She is an absolute treasure.”
“Dan is the man at the UPS store #3922 On 9923 Ridgeland Avenue In Chicago Ridge Illinois!I had more than a handful of Amazon returns, and he was super helpful and kind. Greeted soon as I walked in and there were a line of people and he was flying solo on a Saturday during peak hours. I can’t stand post offices on the weekend due to the attitude of most employees. That’s why I go to the UPS store and he was super efficient and quick and nice to everyone including myself.I managed to get all my returns from Amazon and even managed to pack two big items in boxes and he was super helpful with all of it and even with the email labeling components of the more challenging returns.Dan did not ask for me to leave this review in fact if he did I never would have. I get my eyebrows done and I go to salons and make up services and they are always asking me to leave them reviews and just the suggestion alone is a turn off, and I tend to resist. People want to leave good reviews without being asked to. He probably already forgot who I am and I don’t care. I hope he gets to be the manager if he isn’t already or a franchise owner or something because he makes UPS look good and Amazon returns that much easier. Thank you for all that you do, Dan!!”
8:30AM - 5:30PM
3400 W 111th St, Chicago
Mailbox Centers
“Our business has had a mailbox at Chicago Lockbox for a few years. One location to drop off and collect mail/shipments as well as buy a box, envelope, etc is a great time saver. They also have a fax machine (for sending IRS documents, etc). Copy and notary services are a great bonus. I love this place.”
8:30AM - 5:30PM
730 W Lake St, Chicago
Mailbox Centers
“I tried several storage facilities over 10 years. East bank storage is the one I ended up giving all my business to. 10 years of wonderful experience, personal customer service, friendly staff. I feel like a family with them. They never raised my rent unexpectedly, probably only 4 times, I can call them and ask if they can bring something down for me. Like I say customer service goes long way. Any other facilities I tried, like Storage box, were lacking customer service, raising prices unexpectedly several times throughout the year basically gearing toward short term customers and showing complete indifference to their clients. So East Bank Storage is my kind of place! Love them!”
9AM - 7:30PM
917 W Washington Blvd, Chicago
Mailbox Centers
“Their team was quick, friendly, and helpful with my questions. I felt more positive leaving than coming in which is a rare find for mailing needs a week before Christmas. My package arrived to the recipient safely and on time / before Christmas! Thank you - I will be coming back for future mailing needs (:”
“Update: I received a phone call from the owner of this store and he was very polite. He explained to me why I was billed the amount that I was and took responsibility for staff not communicating the full price during the transaction(full price meaning shipping, pickup fee, materials, etc.)He apologized and even refunded me the charge. He also ensured me he would council the employee I spoke to initially when I called to resolve this issue. He also said they would use this as a learning opportunity to change processes to ensure this does happen again to another customer.I really appreciate that he listened to my concerns and showed empathy for the situation, instead of having a mocking/smirking attitude of "oh well, don't care" like I received from the other person I spoke to.I have updated this review to a 5 star based on my interaction with this gentleman, and because the interaction I had with a single employee does not translate to the entire business being bad.Previous review, leaving for context for update above⬆️:The below was an interaction with a UPS rep and a single employee of this store.This store(through a UPS rep I contacted at instruction from BWI) quoted me $14.27 to mail a lost item from the BWI airport to my house in Florida. Once I provided payment info they billed me $33.84. I called and spoke to an individual at the store who claimed there was a $10 shipping fee and the 8"x12" bubble mailer was $7 and some change. That still does not add up. I told him this was fraudulent and he denied that and said "Naw I mean not really". The package says I was charged for a 3lb package weight. The USB drive is 1.07oz and even with the bubble mailer it came in it was under 1/10 of a lb.If you are quoted a price and billed almost double the amount quoted that is fraud. You did not bother to disclose any other fees and did not send me an itemized invoice showing what those charges were for. When I called your employee was rude like I was wrong for questioning the increased amount.”
“I've had a storage unit here since 2009 and I'm very happy I found this place. I love it. The staff is wonderful and super helpful. It's clean and easy to access. And it's such a cool building. I highly recommend East Bank Bridgeport if you're looking for a storage facility.”
“I absolutely love everything about this location, especially the guys that work here.Danny always, always goes above and beyond with a smile on his face! So helpful and kind!!We love Nick too!!! There's another guy too that works there, can't think of his name but he's great too!!Highly recommend this location!!”
10:00 AM - 6:00 PM
101 North Wacker Drive, Chicago
Mailbox Centers
“Never want to make you wait. What a great team there. Needed to go return some Amazon returns. Which I'm sure they get a million of and can be annoyed with. But nope, every time smiling having a good time. Got to love it. Thanks for all you do, I sure appreciate your help!”
“I've used this service for about a year now. It's so easy that any new mail gets loaded into my app. If I want it opened and scanned, they do it. If I want something forwarded, I just give the address where it needs to go. It's really a life safer.”
“Never want to make you wait. What a great team there. Needed to go return some Amazon returns. Which I'm sure they get a million of and can be annoyed with. But nope, every time smiling having a good time. Got to love it. Thanks for all you do, I sure appreciate your help!”
“Shipping during the holidays is always a nightmare, I was fortunate enough to come across Marlene . She was extremely helpful and patient with helping me ship my packages. Prices are also super affordable. Will definitely be going back!”
“I have a family member who lives out of state. I bring my gifts here for special packaging!! Leo, and all the employees do a exceptional job taking special care of my gifts and getting them sent on their way.”
9AM - 6PM
1440 W Taylor St, Chicago
Mailbox Centers
“The woman who owns this business is super super super nice and patient. I came in to get a something packaged up from the Italian market next door and other stuff. I would have had her ship it out but I needed to use brown which she does not have as an option. She directed me to walk east down the block to the brown store. Her boxing and packaging prices seem to be more economical than the brown stores and Fdx Office. I would support her business again if I happen to be back in Chicago. Personally I prefer to patronize small business owners.”
“Jacob helped me 2 times getting paperwork notorized and sent out. He was super helpful and quick mannered, the entire team inside is really professional and quick with help. Really appreciative of their calm and helpful demeanors”
8AM - 6:30PM
3013 S Wolf Rd, Westchester
Mailbox Centers
“It's heartbreaking to see how such amazing, patient, and kind staff have to deal with such unbelievably hot headed customers. Most of the time there's only ever one or two of them taking on so much. All of them deserve whatever bonuses ups has to offer!!!”
“I had a positive experience at this UPS store due to Pam's exemplary customer service. She went above and beyond to assist me with printing and shipping and address all my concerns with professionalism and expertise. I felt welcomed and recommend this UPS store as Pam provides exceptional assistance.”
“There are many things first I have been to every postal service wether it’s usps, dhl , FedEx but ups has been my top choice because of the pricing they provide and how well the package is shipped and the user friendly staff just now I came from ups shipping an package and I made a mistake but the guy there didn’t get angry or agitated by that, he was so polite and he was old too so hats of to him and he should be paid more he deserves it and yes ups will always be my top choice”
“Muhammed provided EXCELLENT customer service! Not only did he process my large order fast and efficiently, but my daughter accidentally left her tablet in the store and he made sure to let us know before we left. Very great service and an excellent employee!! Thank you!!!”
“I went on my lunch break to return something I bought on Amazon. There was a problem scanning the QR code off my phone and since the Amazon account is under my husband I don’t get the emails. I texted my husband to forward me the email but he was at work, so who knows when he would have the time to send me the email. Luckily the employee that was helping me had the idea of emailing a copy of the QR code to the store email and scanning the code from there. It worked! Now my package is on its way back to Amazon and I was able to check this off my list of errands.”
“It is easily accessible and the service is quick and simple. Everytime I was there, I never had to wait for long to get my work done. All the employees were respectable and helped with patience.”
8:30AM - 7PM
805 Lake St, Oak Park
Mailbox Centers
“I’ve used this store twice in the last two weeks and i couldn’t ask for more. Very friendly young men helped me, they were fast and polite. And they knew all the answers to my questions. Thank you.”
8:30AM - 6:30PM
7156 W 127th St, Palos Heights
Mailbox Centers
“Have used this UPS store for over 20 years. Great service. Elizabeth is an extraordinary employee. She is very knowledgeable and so cheerful and welcoming. Any business would be fortunate to have someone like her!”
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“This location has workers that every storefront would like to have. They are so helpful and make things go so easy every time I go. They are bilingual and some of the best workers I have encountered. Would really like to have them work for my storefront at a really good pay. Jenifeer, Noemi, Eric, and Frankie are the reason customers come back to this store. I wouldn't be shipping UPS if it wasn't for them.”