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“Cecily, ari, and Justin were absolutely excellent with their guest service. Helped me find a watch, wedding band, and a pearl bracelet. Highly recommend having one of these three help you!”
“Felix…was very friendly and understanding of our needs, as a first time buyer of an engagement ring.We will continue to drive 45mins for great customer service.”
10AM - 8PM
4421 Fox Valley Center Dr, Aurora
Jewelry Stores
“My experience was very positive from the first time I walked into the door. Steven was honest and straightforward and offered me options based upon what I wanted. He reported that it would be ready in about 2 weeks, and it was ready in one week. When I picked up my ring, both Carla and the lady who did the assessment were friendly and offered any assistance I might seek in the future. Top marks in all aspects of my experience.”
“The staff really went above and beyond to help me purchase a gift and make it extra special. They were very attentive and gave me great options to choose from. They were so thoughtful about all the little details from the choice of a card and envelope for a personalized message down to the color and style of wrapping paper to surprise loved ones. Though there was a time crunch, they helped me rush the order and kept me updated on the status of my order. I was so happy to be able to see my loved ones open the gift before leaving Chicago. I will definitely come back when I’m in the area.”
“Had a wonderful experience with Hasan at my visit today. He was helpful with the pickup process of my jewelry after it was in for repair and resizing and was so nice. Even with an added request at pickup time, he was able to get my jewelry ready to take home immediately. Grateful to have my jewelry taken care of a Jared!”
“In the process of looking for me and my fiancé wedding ring, Marina from Kay Jewelers in Naperville, Illinois was a big help. She answered every question to our liking and also assisted with cleaning my fiancé engagement ring. Her customer service was top tier. For our friends who are getting engaged in the near future, I would refer them to Marina! I’ve been a customer of Kay Jeweler since 2022 and the customer service is a 10/10 every time!”
“Must say they have great customer service I felt so welcomed my fiancee and I went looking for my engagement ring and they took there time to show me and actually the ring that she showed me was actually the ring that I got proposed with It was such a great feeling to have gone there I will be back to look for my wedding bands ? prior to going to them I went to another place and I felt rushed and didn't even acknowledge that I was there. I'm very satisfied with the purchase and the time and dedication they had with us. Thank you”
10AM - 5:45PM
23 N Broadway, Aurora
Jewelry Stores
“Came in hoping I could get a replacement loop for my pendant since the original piece was broken, and she assured me they were going to at least try to repair the broken piece to my pendant before buying a replacement, and they did! Super sweet, super professional and quick. Thank y’all so much for even giving it a shot. so excited to be able to wear my chain how it was designed! Feels like home here and I’ll continue to do business with them”
“The team here is amazing to work with! They will help you find whatever you are looking for and they make the process easy. My fiancé bought my engagement ring here and we noticed a diamond was missing a few weeks later. Since we had the protection plan they took the ring, got it fixed and returned to me as quickly as possible. They provide amazing service and aren't pushy at all! We now buy all of our jewelry here!”
“Walking into your Fox Valley Brighton store always feels like a little excursion around the global. With each piece having unique and inspirational details from your designer’s travels. And, it goes without saying that your staff are the best tours guides, that leave us wanting more!”
“way better and less "invasive" than whatever hot rags does lmao. everything is at an affordable and reasonable price and i've had no issue with their body jewelry (i just have to look for the right "kinds".)”
10AM - 8PM
618 E New York St, Aurora
Jewelry Stores
“This store for clothing is very new. You don't get dresses everywhere like in this store. Very attentive and help you follow what you want. Excellent service.”
“Went in here many times, and I gotta say they have a huge selection of styles and great prices. I got my mother a premium necklace and matching bracelet, and when I tell you I came out with a steal, I did! Thanks again for all your help, and I will come again for me and my family.”
“This was such a memorable experience with Liz and Justin. These two work very well together and create a personable environment. Originally my fiance and I were going to Kay's to purchase bands however we are glad they were under construction. Zales was located right next door and this was a Godsent. Liz took her time and seemed really invested in assisting us with our individual choices. Justin had great insights and made suggestions while Liz took kind care of us. Being so impressed with their guest service (cause I felt like a guest in their space, not just a customer) we each decided to buy additional pieces of jewelry, him an upgraded necklace and charm and an anklet for myself. Being aware of the additional savings and Liz being transparent about final costs out the door made the purchase seamless.
What I truly appreciate is the communication and care. Liz advised that we would receive custom engraving and made an appt for us to come back to service our jewelry per the warranty. Icing on the cake, they cleaned my ring and my fiance's earrings while we were there. Now this is five star service and it was worth the commute from Chicago!
We will be back to this location to seek out all our jewelry desires!”
“Pierced my daughters ears at 3 months and the person who did them and assisted us with this was amazing! ? Eliza thank you for being so nice and patient with my daughter and us parents as well that were very nervous for the milestone in our daughters life ❤️❤️”
“Such friendly staff here! My 7 yo daughter got her ears pierced here and everything went so smoothly. She’s 3 weeks out and did a great job with cleaning, so we went yesterday to pick out a multipack of regular earrings. Unmatched selection! The cashier was so nice and helpful! Thank you!”
“Marcus was the one who helped me out today! He was very helpful and friendly and answered my questions with no hesitation. I had my daughter with me. She was hungry. And he gave her a bag of chips. They were awesome there. Definitely would go back.”
“Once again another great experience! I can’t understand why all others have more stars when the other places lowball the hell out of ya or won’t take certain items . I’ll never go anywhere else!! Thanks Benny!!!”
“I don't shop at this location often but when I do, I make sure I don't come when it is super busy. But I Love the selection they have available. I was helped pretty immediately and I was not aware if the free bracelet that was going on. but after spending so many dollars the young lady was honest and told me I had qualified for the bracelet and she helped me find the correct size for myself since I was unsure. Then I went on my way. Thanks for making it an easy and fast process”
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“Dan, cory, ryan took care of me today and I am very appreciative of this business and how quickly they took care of me. I highly recommend the staff is friendly and considerate”