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“I went into this location to do an account type change with my two daughters because I was getting charged a fee. Being a mom of 2 littles, I was hoping this would not take too long. We sat down with Joseph and he knew exactly which account I wanted to switch to. It was done in seconds. He was so nice, friendly & welcoming. Also, during our interaction we realized we have mutual connections. Small world! Thank you Joseph for your fast & friendly service!”
“I’m excited to be a US bank customer. The epitome of professionalism and customer service is second to none at the Addison location. The branch manager Rafael and his staff are always friendly, knowledgeable, and eager to assist. From the moment you become a customer they make you feel special and appreciated by getting to know you on a first name basis. I have recommended my family and colleagues to US bank over the years and I have especially recommended the Addison location for the superb banking experience.”
“Joined the First American Bank about 3 weeks ago and my experience has been great!The team got me setup quickly and explained how the account works :)The bank also sent me a Thanksgiving card so sweet!The bank teller is also very nice as I stop by often to make depositsDefinitely recommend this bank to anyone in the area.”
“This location is a decent bank to stop at. The staff always come across as friendly. It seems to attract more demand than it appears to have the staff to keep up with at times, but I notice longer wait times at more banks over this past year. It is a little frustrating that the hours on their own website don't match the hours that were posted on their door, for example, this pic was taken more than a month ago and I just checked again and hours are different, so hopefully they update so others don't make the drive to learn they closed "earlier" than used to.”
“Amazing Credit Union! Kenia Delira helped me get approved for an auto loan to purchase a vehicle last year and my interest rate is lower than the national average. Highly recommend credit unions when taking out loans.”
9AM - 2PM
600 W Lake St, Addison
Banks
“Jorge, the branch manager, is always on point and very welcoming at his branch. He has helped simplify a couple of complex things into seamless steps. Next, Felix, the private client banker, is always a pleasure to work with and a great listener. When growing my relationship with Chase, it will be because of the guys above mentioned. Sometimes, raising the bar and providing excellent service is not seen in this world anymore. This chase location takes it to the next level. ? ? ? ? ?”
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“I have and have had well over 20 different institutions for checking accounts, even ones at the "same bank", (different charter). I have never experienced such a helpful manager. Ita Reilly is very customer focused and has put in the extra effort and taken the time to explain in detail every question I posed, as well as providing helpful information navigating the bank's processes and procedures. When I asked questions not common knowledge, she followed up after talking to the appropriate people, and really went the extra mile by following up on my new account, to make sure everything was going well. I highly recommend this branch for your banking needs.”