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November 2023 by Beverly Myers
As with most call centers this company has elected to use non native dispatchers. The language barrier is miserable. My advice, call the local rep…she’s great!,
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November 2023 by Catherine Watson
I rented a space for about 2 years in McCall. Moving in I was treated very nicely as well as when I moved out. The Gals were always helpful. My one big complaint, the price. In the 2 years the rent went up considerably more than what I had originally rented, like everything else, too high.Other than that...it was a very nice experience.
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November 2023 by Julie Wardle
The 24-7 access is really nice and the customer service is great!
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November 2023 by Aaron Martin
Becky is incredibly helpful and friendly every time I have a question. If I get a voicemail she responds immediately. The best customer service!!
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September 2023 by Vienna Cornish
The manager at New Meadows, Becky, is beyond great. Any qualms I may have with the company is outside of her jurisdiction. She has been friendly, earnest, and very dedicated in getting me help when I needed it and maximizing my value as a storage space renter. Otherwise, I was not super happy that they increased rent of my unit by $25/month with little notice. Space is hard to come by in the area though, so I don’t have much opportunity for recourse, and I’m sure that plays strongly into their decision to increase charges. Also, initial information about the gate code to gain access to the premises was lacking and because I wanted to get in there on the weekend impacted me since Becky was out of town and unavailable. Otherwise, I only have good things to say.
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September 2023 by Laura Hernandez
NW Storage is great! We have had multiple units varying in size. The facility is great. And Becky the Manager is amazing to work with! She is so easy to communicate with. Whether she is onsite or offsite, you can always get a hold of her with any issues.
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August 2023 by Darren Ream
I'm very happy with NW Self Storage. The have a nice facility, well kept, nice big turn around areas, and Becky at the on-site office is awesome. I had two units, but the owners recently massively increased their prices, on the order of 40-50% in the last year and a half, and that is just much for me to bear. I'm vacating one of my units and may also vacate my other unit if prices shoot up again. Overall, a great storage place, but the rates are just getting too high for this customer.
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August 2023 by Bryce Henson
We've been renting from NW Self Storage in McCall for the past 6 months, and we recently had an issue with our sliding door going off track. I called the storage unit manager, Becky, to report the problem and she had a professional on site the very next business day! I was blown away by her professionalism and communication. If you're looking for a storage space in the McCall/Donnelly/New Meadows area, look no further!
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May 2023 by Will Nau
I had a covered unit for my truck camper here through the summer and was pretty happy. It was clean and secure. Becky, the manager, was very available and I have no complaints. In the end, I wasn't using the facility through the spring and summer so I have recently cancelled hoping I will be able to get a winter spot again. Northwest saw I paid a month in advance, and voluntarily applied credit to my card without me asking for it or it being in my contract. Sad to say, this kind of professionalism is not a given anymore. Thank you Northwest Storage.
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July 2022 by Charles Everett
They were really helpful like you can't imagine. I was in a blind and they went out of there way to help me out...awesome.
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May 2022 by Jennifer Lehrer
Excellent customer service! Amber is amazing and super fast follow up
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April 2022 by patti palmer
Northwest Self Storage - New Meadows has been an excellent and convenient location for our storage needs. It is a clean, safe and secure facility and Amber is a pleasure to work with - highly recommend!
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February 2022 by Jane Gallad
Now known as Northwest Self Storage. I am very pleased with the service. Very professional. Always responding to any concerns we may have. I highly recommend Northwest in New Meadows where we have rented for the last 3 years. Amber the Facility manager is friendly and attentive to our needs.
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February 2022 by Kyla Kinzler
Amber was so efficient and helpful as we set up billing for my parents. They already have a storage unit but needed to add boat storage for the winter months. She made it happen seamlessly and stress-free. Thanks A to Z!
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February 2022 by Jim Meadorsj
The best place to keep our things, very friendly people. Always keep the road around the unit's clear of snow.
