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February 2024 by Joan Lindsay
wait time is not acceptable, do we need to call and make an appointment?
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February 2024 by Chris Mckelvie
Customer Service was poor overall! However the actual person I dealt with in person was very professional, nice and understanding! The whole process is garbage! Had a Prescription for a wheelchair for my daughter and it took them 3 days to fill it! Then they wanted us to wait around for an hour to get approval! Called 30-45 mins before to confirm they had it and the correct wheelchair and was told they did! But that wasn’t the case! When company’s know there really isn’t another choice but them, they don’t really care about how you feel about the process! Because they know they are the only choice!
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January 2024 by Marcia B.
I bought a manual wheelchair from them that was custom and could fit through a standard doorway. The bearings went out on it. It has been over a month and a half and they still have not repaired it. I am an amputee and their "loner chair" will not fit through a doorway. I know they have already gotten approval from my insurance, yet here I am without a chair. DO NOT rely on NORCO for anything if you can avoid it.
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January 2024 by Kent Goldthorpe
I have been a C-Pap patient for this past year and have had nothing but problems when it comes to accurate information given or accurate supply orders processed since day one. When I began C-Pap therapy with them I was told that all supplies would be placed on "auto-ship" a nice service, but it doesn't exist unless you're receiving medicaid. Most of the supplies that have been needed have been shipped about 3-6months late, that is after the manufacturer and physician has stipulated those supplies being needed. It's a real joke, folks and, if you use NORCO, you need to have them on your calendar to get any kind of accurate servicing or shipping done. I'd go to their competitor, C-Pap Now, but, when I tried to move over I discovered they weren't any more on the ball than NORCO.Oh yes, I have no complaints about the products, just service and billing from NORCO.
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December 2023 by Katie C.
Our family, traveling for the holidays with our dad who has moderate to severe COPD, faced a concerning situation with Norco. Despite ordering essential supplies for his portable oxygen tank two weeks prior to our trip, the items hadn't arrived. In a time-sensitive situation, my mom went to the Norco store in Meridian, ID, arriving at 5:01 pm. Unfortunately, the staff, two 'younger' women, ignored her at the locked door without expressing any concern or offering assistance, leaving us disappointed and frustrated, and without the supplies needed. it took over 3 weeks for the ordered supplies to arrive in the mail.
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December 2023 by Kent G.
I have been a C-Pap patient for this past year and have had nothing but problems when it comes to accurate information given or accurate supply orders processed since day one. When I began C-Pap therapy with them I was told that all supplies would be placed on "auto-ship" a nice service, but it doesn't exist unless you're receiving medicaid. Most of the supplies that have been needed have been shipped about 3-6months late, that is after the manufacturer and physician has stipulated those supplies being needed. It's a real joke, folks and, if you use NORCO, you need to have them on your calendar to get any kind of accurate servicing or shipping done. I'd go to their competitor, C-Pap Now, but, when I tried to move over I discovered they weren't any more on the ball than NORCO. Oh yes, I have no complaints about the products, just service and billing from NORCO. Good luck!
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December 2023 by Thomas Troughton
I needed a very lightweight wheelchair for a homebound relative which could be very easily placed into and pulled out of various vehicles. Nampa Norco sales pointed to a couple of very impractical wheelchairs and lied, saying “that is all that is available.” So I checked the Meridian Norco, and they had a much larger selection. I asked for a very lightweight wheelchair and they gave me a 40 pound wheelchair that is not considered lightweight by any definition, but they were happy to charge insurance a premium for a “lightweight” wheelchair. I was informed that a suitable wheelchair cannot be ordered in, they lied to me about the wheelchair they tried to sell us… Customer service isn’t something they strive for because they have a virtual monopoly on wheelchair prescriptions in the area. “We don’t care, we don’t have to.” seems to be their motto.
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November 2023 by Keaton Lewis
We've LOVED working with NORCO! As insurance agents we used their facilities to hold some Medicare meetings for our clients for the Annual Enrollment Period. Jon and Victoria have been nothing but gracious to us in helping us carry out these meetings! Hands down this has been the best venue we've worked with and will definitely be back!
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November 2023 by Jessica VanDyke
I have been given 4 FOUR!! broken breast pumps from this location. The last time I had to drive back to exchange the attendant mentioned I should work with a lactation consultant to learn how to use them. Well bud, I have and your machines are broken. Due to the broken pumps I’ve had mastitis 4x. Each time one breaks and I can’t pump. They just keep cycling me through the same broken machines when I need to exchange them. Absolutely terrible customer service from a company who claims to take care of people. If there was another option in the valley I’d go with that but looks like we are stuck with this awful experience until an alternate becomes available.
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November 2023 by Art Mitsutome
How does a review move so quickly from a 1-Star to a 4-Star rating? Remember Strother Martin in Cool Hand Luke telling Paul Newman, "What we have here is . . . failure to communicate!" Looks like we both tried and both failed. E-mails AND phone calls just did not get through. Today, Brent Christensen got me going with the supplies I needed in about 15 minutes. He added that their staff now can be reached directly with their new phone and computer system. Store is fully stocked. I'm a CPAP user for 25 years and will follow-up with a future review in 3 and 6 months.
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November 2023 by Chad McDonald
I just wanted to share the over the top exceptional partnership that Norco, specifically John Westermeier and Victoria helped us with the conference rooms inside Norco. We used the Venue for our Medicare Community meetings with my Medicare insurance agency CRM Group LLC for 3 different days in the past two week. All of the Norco folks that we came in contact with were very professional and so kind with us. Thank you - Thank you for everything!!!
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September 2023 by Cynthia Denton
One star is probably too high of a rating! This was my first experience using home oxygen for my husband. As a newly retired hospital administrator, and member of the outstanding St. Luke’s Health System, my expectations for Norco were extremely high! Nothing could be farther from our experience! The O2 was delivered to our home by a young man who invested at least 30 seconds to educate me on refilling the canister. I had nothing but questions for the first re-fill the first evening. The following day, after lab draws and physician apts for my husband, I brought the canister into the Meridian store. The employee laughed when I told him I needed instructions like a 5 year-old to re-fill the canister. He claimed that “this happens all the time” to which I responded “is this not an endorsement that your staff require TRAINING!”? I might also mention that he forgot to open the canister lever - the most important function of the te-fill! I can’t emphasize enough how pathetic it is to not train the employees (the face of the business) that are responsible for delivery and set-up of these services at one of the most stressful times for patients and care-givers. Maybe they should stick to welding supplies and leave healthcare to the true professionals!
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September 2023 by Michael Fessenden
Customer service level is approximately the same as Walmart. They sent me the wrong supplies then refused to exchange them when I discovered it. Granted they were past the expiration date, but if they’d sent me the right items in the first place there would have been no problem. I can buy the supplies on Amazon for a few dollars more than my share after insurance picks up the majority of the bill, and I just found out from my doctor that there are several other options locally to get my supplies. I’m happy to be moving on. I’m giving 2 stars because they used to be knowledgeable and good at customer service but that appears to be in the past.
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September 2023 by Rupert Ambrose
Customer service sucks!!! Ever since Cathy Rhodes retired the place has gone downhill!!! It is unfortunate that NORCO is the only business locally that has a stranglehold / monopoly on medical supplies...I was FORCED to give them 1 star. It wouldn't let me post without it...Not the same NORCO I've grown to trust.
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September 2023 by Ruth G.
Norco's products are great. Their accounting is not. I was charged an extra month in error for a knee scooter I rented. I called and went into the store twice to discuss the error and was assured I would receive a call as soon as they resolved the issue, but never did receive a call. Then I got a past due bill and had to write a lengthy email explanation AGAIN describing their error. Finally, they agreed and reversed the bill. I was also told I would receive a discount on the rental if it was denied by insurance, which it was, but I did not receive any discount. It's too bad they're the only game in town. I don't look forward to ever needing to use their services again. I spent far too much time having to resolve this issue caused by their sloppy bookkeeping and unresponsive customer service.
