Marshalls is a store known for its ever-changing selection and surprises, offering a wide range of products including ladies fashion, shoes, beauty, home items, men's, and kids' products. With thousands of new items arriving weekly, shoppers can always find something new and exciting. The store is praised for its great prices and organized layout, making it a pleasant shopping experience. Customers appreciate the helpful staff, especially those who go out of their way to assist, like a friendly employee who made a positive impression. However, some reviews mention busy periods, such as during Christmas, when the store can become overwhelming with stacked boxes and limited help. Despite this, the store's fun and surprising atmosphere, combined with its affordable prices, makes it a popular destination. Overall, Marshalls is seen as a store full of surprises, never boring, and always offering something for everyone.