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August 2023 by S. Hill
ICCUs ATM ripped me off $60 and when I contacted them, they said it wasn't their problem. They didn't send a tech out or shut the ATM down to keep this from happening to other people. Thankfully ,I bank at a different institution and only used iccus ATM becuse ours was being serviced. Beware. Don't use their ATMs if you don't bank with them. They'll charge you a service fee and keep your money and card
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November 2022 by Nikki Lathrop
Teller mishandled our wire transfer and now a month later our funds are still missing. And no one seems to know where the money is or when we will receive it back.I have sent a copy of our NCUA report
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September 2022 by Kris Herr
Ashlie Bird was great to work with! I appreciate her promptness of getting my loan through for me. She kept in direct contact with me and kept me updated every step of the way. She is an excellent asset to this company. Thank you
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August 2022 by spencer mccullough (Justusstm)
Your fees are outrageous, you workers are rude, weve banked there for 30+ years and you used to have nice people there, but all these younger workers are snappy and rude. Every time I have to call for a problem on my account I dread it. I used to speak so highly of you all and recommend you to everyone. As soon as my loan through you is paid off, I will be closing my accounts.
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August 2022 by Mary M.S.
I have to share this whether or not this HELOC gets approved I'm hoping it does I don't see any reason why not but even if it doesn't I have to say that Mr. Steven C. has been exemplary in his demeanor his professionalism and information in applying for this home equity line of credit we are repeat ICCU customers and in most grateful for the knowledge and expertise and courtesy we received thank you so much we are grateful
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August 2022 by Jay G
They are unreasonable about negotiating overdraft fees One representative reversed a couple. Another scoffed at my request. Does ICCU rely on pricy fees for profit? They seem so reluctant to even reverse a excessive ATM usage fee applied to my savings account. A great deal of discrepancy of service from one teller to the next. I'm frustrated and I'm withdrawing my funds. ICCU motto:Helping ************************* Success. hahaha Hide quoted text
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July 2022 by Josiah Butterworth
Used to really like the company, then started having a lot of security issues, I understand not directly their fault. However the final straw, and real kicker for me was when they blocked my account because they were trying to reach one of my family members about something going on with their account. They didn't even tell me, I had to call them to figure out why my card declined at the pump. As a soldier I was very lucky I was stateside when this happened or I could have come back to find out that I was now homeless because they blocked my account without legitimate cause.
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February 2022 by Miedke Beach
We just closed on our first home with ICCU. It took less than 30 days to close after we started our initial application. Amy has gone out of her way to take care of us, and we appreciate all the work she did for us. We've had all of our questions answered from the beginning all the way to the end. (And I had a lot of them). Thank you ICCU and thank you Amy!
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February 2022 by Pepe Frog
I don’t like ICCU. They think they run Pocatello and stomp on the little guy any chance they get. MACU is much better and I would never bank with ICCU even if I was forced to.
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December 2021 by Omar Essam
I absolutely hate this Credit Union. From how they do business to the people they hire to do business. Nevertheless, people in Idaho still wants to be members. Unbelievable.
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November 2021 by Standard Nerd
I work with ICCU on a few different levels and I am extremely satisfied with their service. First, I am a customer and their service is always exceptional and such a nice change from the banks. Second, I work with their loan officers on a regular basis with my business. Selena Wheatley and Crystal Iverson are absolutely amazing and always get the job done for us! Third, I just really appreciate all they do for the community here in Pocatello/Chubbuck. They are one of the largest employers in Pocatello/Chubbuck, they invest heavily back into the community and they continue to grow and expand here. Most companies that have grown to this size would have moved their corporate offices to Boise but I am so happy they see their value here and our value in this hard working little town.
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November 2021 by Rod P.
I divorced U.S. Bank years ago because I found ICCU. Hand's down the best banking experience I have ever encountered. I have had 3 different vehicle loans, a home loan, CC's, and an equity account. Not once have I ever encountered a rude or unprofessional employee. 10/10 ICCU. A+
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October 2021 by Cindy Nana
Applied for Visa card. Would of thought was buying a house with having jump through all the hoops. Then lack of communication is really not good. Loan people don’t communicate or respond to emails.Sorry doesn’t fix the situation. The people I was working with just seem to blow off the issues! Be wise DONT apply with ICCU!!!
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October 2021 by Sabre Atchley
Because ICCU had food sales at the Portnuef wellness complex at their event and I have four major food allergies there wasn't a single food I could eat there. For being such a well respected establishment I was thoroughly disappointed with their guards at the gate who kept me from meeting with my entire family when we had an appointment later and it required tickets, so i was denied the opportunity to join my entire family because they decided to go to ICCU's event and i had food I could eat. Talk about discrimination of the people with food allergies and health problems. Now I know why I bank with other banks. El Heraderro serves better food and has way better customer service anyway. I had hot steaming food from El Herradero and they would never deny a person the opportunity to spend time with your family.
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September 2021 by disney caroline
very disloyal to its employees. very bad business.
