“What can i say that we all don't know by now? I'm a Client and let me just say that this is the Best team they always go out of the way to meet your bank needs.”
9AM - 5PM
309 S 9th Ave, Caldwell“They were great. Im too old to be using just Paypal and Netspend for banking stuff. Now i feel like an adult again after these guys approved me to open checking and savings accounts! And all it cost was a minimum deposit of ten bucks in each- no monthly fees either. Bonus- i learned about secured credit cards and how to use them to improve my low credit score.
Thanks Susie for helping me with everything today (as well as for knowing Yelm and our discussion about our shared experiences of working up at paradise on the mountain. It was really great talking to someone here who knows all of that up there so well. :)”
“I have dealt with Clarity for several years now, I initially started my experience with Kelsey when she worked at the meridian branch.Time has gone by and I continue to use Clarity for a lot of my personal banking and loan needs. I have over the past year had some issues with the Meridian branch relating to a missed payment that I was unaware of.The branch had not informed me of this missed payment from almost 6 months prior ( I understand missed payments are my responsibility, further investigation had shown an error on Clarity's part) I unexpectedly received a significant hit on my credit for late payments, tried to resolve this issue and was promised a resolution, a follow up, and this to be taken from my credit. Never had a follow up, and was not taken or fixed on my credit, even after several attempts to resolve the issue.Lost faith in this establishment.Until recently. my wife had been searching for a vehicle, and we decided to reach out to Kelsey who had relocated to the Caldwell branch. We were absolutely amazed with her speed and efficiency. Her ability to answer our questions and her attention to detail are unmatched, this was by far the easiest dealings we have had with any financial institution.I was very impressed and pleased with the service she provided. Due to her efforts and customer service I feel it is only fair I give a 5 star rating, her professionalism has saved this company from receiving a what would have been a 2 star review.I hope that her efforts do not go un noted a or un rewarded!Thanks again Kelsey for everything!Robert Peters”
“The lines here are very long. I've stopped by this location a few times and it has to be the slowest ICCU I've been to or maybe it's their busiest location in the entire Treasure Valley... if not, then more training is required or something.”
“I've just never had an experience with this bank that annoyed me. During a dispute over charges from a business they got a judgment back in a reasonable amount of time. Their service desk is really helpful and friendly. The app works really well without infuriating me with annoying bugs or a stupid interface. There's just no reason not to give ICCU five stars.”
“I'm living it big on Forex, I connected with the right account manager. She helps me generates $15,400 with merely $1,500 in a week. Hendrick Jennifer is really awesome. I'll strongly recommend every investor in Forex trading/Bitcoin MINING to contact Mrs Jennifer via”
9AM - 5PM
1018 Blaine St, Caldwell“Jeanette is a rock star!Went in with a couple issues online support and phone support couldn’t fix (phone support was clueless and awful) thought I was going to have to close accounts. Jeanette sat down with me and fixed it all faster than the time it took to get thru the first menu on the phone..”
“The staff are so amazing. If you need a new Bank I would highly recommend First Interstate. They have on site notary, you can leave your USPS mail for pick up. They are almost always open.”
“I have been banking at this branch for quite awhile now and I really cant say enough about how excellently I have been treated. I honestly look forward to coming here because I am ALWAYS treated with such amazing kindness and outstanding service. As I walk in the door someone always calls out my name and asks me how I am. They always treat me like a dear friend rather than just another customer they have to endure. I have never once had an accounting problem or anything like that, my account is managed flawlessly and I have absolute confidence that my money is safe and available whenever I need it. In particular, there are two individuals there that I want to single out for their amazing warmth and kindness, as well as their very high standards of EXCELLENT service, I truly count them both as friends. The first is Lori, she is one of the nicest persons I have ever met in my life, she is super friendly and personable and she really knows what she is doing, she always takes a moment to make sure that I'm receiving the highest level of service, and to chat and catch up on life in general. Then there is Sergio, this young man is a rare breed, he really stands out in every category. Whenever I come to the counter, or to his desk, he always conveys the undeniable impression that he is genuinely happy to see me and to handle whatever I am there for. He is also quite competent in all that he does and makes the sometimes complicated tasks of finance easy to navigate and understand. We are both "car guys" and we always take a moment to talk shop regarding our latest projects and acquisitions. He is just a very high caliber person all around I'm grateful to interact with him every time. What more can I say? 5 stars all around”
“Every time I have gone in I have had great customer service with friendly attitudes. Never more than a few minutes wait time. Miriam helped me today and did a great job quickly taking care of my transaction and was very pleasant and personable at the same time!”
“Have been banking here for 5 years, and every time I am welcomed with a friendly face, and they have been nothing but quick and professional. Highly recommend. Gillian has been a great banker, thankful for her kindness.”