-
November 2023 by Leilani P.
I called in and ISA was so efficient with my order of 60 feet copper coil piping. I needed to have the order picked up at Honolulu store but unfortunately I called the Waipahu store. Isa didn't get upset. He just gave me instructions on how to get my order filled accurately with kindness and patience Great service ISA!!!
-
November 2022 by F Q
Very knowledgeable knew what exactly I needed with just a look outstanding service great location
-
August 2022 by Feliciano Quimoyog
Very knowledgeable knew what exactly I needed with just a look outstanding service great location
-
February 2022 by Nathaniel Olipas
Specialty plumbing supply store. Parts for Kohler, Delta, Moen, Price-Pfister, etc. NOT normally stocked at Lowe's, Home Depot, or True Value you can find here readily available.
-
February 2022 by Earl C.
I was in desperate need of a hard-to-find older KOHLER Shower valve cartridge. I went to Furgesons and they had it on the counter in half a minute. Their expertise and excellent knowledge and willingness to help out in any way they can, will keep me coming back for all my plumbing parts needs. Their friendly, expert knowledge and service is above all. Thank you to Isa, Gus and John for all their help today when I was in dire straits. Mahalo, and Aloha.
-
July 2021 by William Hipa
All your plumbing needs! Make sure u check the hours.... they close early!
-
April 2021 by pbandj37
Excellent choice of plumbing supplies. Workers are friendly and knowledgeable. Will be going back there in the future.
-
February 2021 by Charles Bohe
The parking lot is small however after four visits I have always found a place to park. Ferguson is definitely a back up to larger more convenient stores for plumbing parts. Staff is friendly and provided assistance in a reasonable manner. Store was clean and well organized. I definitely keep this store on my list of places to support my projects.
-
December 2020 by EARL Wolfe
Very Friendly staff! Had the parts that I was looking for in stock. The price was reasonable as well. I would recommend checking these guys out if you can't find it any where else!
-
November 2020 by Ellen Wallace
Write an updateEdit review10/29/20204 photosI thought I broke the handle off from our kitchen faucet so a friend of mine who is a plumber advised me to go to Ferguson Plumbing in Waipahu to get the replacement parts. Upon entering the store I had no idea what I would need so I approached the counter and Isa asked me if I needed help. I showed him my faucet handle and a video plus 2 still shots of the faucet and told him what happened. He looked at the photos and told me I did not break the faucet but the screw that holds it on was loose. He pried off the cover that hid the screw and showed me that the screw takes a 1/8 inch Allen wrench. He explained what I needed to do to not only reattach the handle but to also replace the inside part that was leaking. His instructions were so thorough and he also included the cautions and possible problems I might encounter as in a possible frozen cap covering the housing and making sure the correct Allen wrench was used because it was possible to strip the screw and that would require changing the handle too.Because of his excellent instructions, I was able to go home and replace the faucet innards and the faucet handle. There is no leaking now and the task took less than 5 minutes to complete!Thank you, Isa! Your fine customer service and willingness to teach a customer how to do a task on their own is greatly appreciated. You saved me a lot of money because I didn't have to call a plumber and also gave me enough confidence to be able to complete this task in the future should it be needed.
-
July 2020 by Candace F.
Came to look for shower parts and was told I have to go into town. I went to the town location a few months ago and never heard back from their counter person. I was even willing to pay for any shipping or pay any cost because I really needed these parts!! Guess with it being close to closing time it's easier to just send people to another location rather than actual help. Great Customer service!
-
June 2020 by J F.
I went in to buy a controller for my solar water pump. The guy who sort of was helping me was busy eating his lunch. Didn't even put down his sandwich before I had to ask him to show me what they had (which was one, and only one, product). When I asked him how to install it, he just looked at me and said "I dunno. Get instructions."
-
June 2020 by Joaquin F.
This is my third visit to this plumbing business and the worst customer service. These employees are so lazy and don't give a damn. Every time I went there to get a part I had to wait almost 15 mins for service. First they don't even acknowledged you, second they know you are there but they don't give a s**** Thirdly there are the two same employees sitting at their desk and they don't give a rats a** if your waiting, plain laziness! Lastly, am I an inconvenience to you that you don't want my business and WHY is the Honolulu Ferguson have better service than YOU!! You all should be retrained or fired for BAD SERVICE! I will actually drive to town to get a plumbing part and not visit your business. Remember your lucky you have a job and we are paying your damn wages!! There are a lot of people unemployed and will take your job in a heat beat and possibly give 10X better service than YOU!! Hopefully this business closes down!!
-
April 2019 by Chase M.
Place has horrible customer service. Walked in and both guys just looked at me as if I shouldn't be in there. Asked about a kitchen fixture and he said you gotta bring in the part. I told him I was just looking at it maybe Im able to see which one. I then thought maybe I'll just go get the one from home to make sure. I asked if I could leave the hoses in the front till I get back and he had an attitude like "I told you so." In these modern times retail businesses stand on customer service! Prime example of why people shop online. Saves time and when you have service like that it's no help at all. LOSE MONEY!!!
-
March 2019 by Stuart H.
Expert plumbing shop. Friendly service. If you don't have an account, it's expensive. They don't list the prices on the parts and items.
