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“I've been a member of Hawaii USA FCU for the past 12+ years now and have always been happy with their services. I do majority of my in person banking here at the Waipahu location, as I used to live/work in the Kunia area. The tellers are always friendly and do their job efficiently. I have had to work with loan officers a few times and they are also very efficient and professional. The only junky parts are that the current/newer location is smaller and can get crowded as they usually have 2-4 tellers working at a time. The parking lot can also get crowded, but luckily it is a section of Waipahu Town Center and you can park further near Longs or Seafood City and walk over. All of those things are out of their control so I didn't feel the need to deduct any stars from my review. I recommend Hawaii USA FCU and this branch in particular for your banking needs.”
9AM - 5:30PM
338 Kamokila Blvd Ste 106, Kapolei
Credit Unions
“Needed to get form notarized for my child's Driver's Ed course and was able to walk in and get it accomplished right before closing, folks there were very helpful.”
“Awesome service! They are always friendly and courteous, with a smile. I always go here since it is located in Walmart. Very convenient, plus they do shared branching!”
9AM - 6PM
91-600 Farrington Hwy, Kapolei
Credit Unions
“This banking institution is excellent, cause it conveniently located at Walmart in Kapolei. I have other business with other credit unions, but this is another place to do business, they have shared branching services which is simple when I need to transfer funds to and from another account. After Thanksgiving holiday, the pass out small calendar for personal use. Other places had stop this. And when they closed, they have ATM's ready to serve you.”
“I'm a long-time member of this credit union, from its former name of Hawaiian Tel Employees FCU. Over the years, many smaller credit unions merged into it so it was renamed to reflect its diverse customer base. It's now known as HiFi for short.This is the main branch off of North King Street in Kalihi, which is open on weekdays only. As such, I don't often visit this location, unless I happen to be in the area or must complete a transaction in person. There's free covered parking which makes it convenient.HiFi offers a wide variety of services including credit and debit cards, free signature guarantee, home banking, loans, and home mortgage and equity loans. Darren Kimura is very helpful and knowledgeable.”
8:30AM - 1PM 2 - 5PM
2181 Lauwiliwili St #120, Kapolei
Credit Unions
“Called the branch today, and spoke with Tyra (hope the spelling is correct). We needed assistance with something regarding our vehicle loan. She was so friendly, and eager to assist. Working in the banking industry since the ‘80s myself, I was very impressed with the excellent service we were given!!! Mahalo Tyra!”
“This is my bank, the staff here are always friendly , happy, quick & efficient. The line here is never long, & if it does have more than 5 people, the staff that handle other guest services will assist you at their desks, which helps get the customers serviced quick. I like that they have multiple branches all over the island. I always recommend this bank.”
8:30AM - 4PM
1129 Wright Ave #102, Wheeler AAF
Credit Unions
“This is a commendation for Saua, who provided excellent customer service with an IRA and other tasks. She was efficient, patient, kind, and an asset to HFCU in Pearl City. Mahalo to an exemplary employee.”
“I've been with HawaiiUSAFCU for just about 20yrs now and I never encountered any bad experiences. No matter how many new representatives I've come across, both @ Waipahu & Kapolei branches, everyone has a positive attitude and are willing to help me or direct me to who or how I can get the help that I need.”
“Family has business with them. Friends worked for them. There ATM was easy to use for what I needed it for, checking balance and withdrawal. The only thing is,, unless I missed it, is the money denominator, it only dispense $20, no option to request larger bills, like $50 or $100, carrying a wad of money on a large withdrawal is unsettling for female, older and are not able to have someone accompany you for safety reasons. I know there are other options, but sometimes you don't have a choice...sharing.”
“Always friendly tellers and helpful staffI've gotten legal documents notarized & as a member, it's free. I've made cashier checks, and as a member, 1 per day is free. There are financial advisors available to guide you through IRA accounts, etc. Safety deposit boxes are also available.I love banking here and often do business weekly.”
“I recently got approved for a car loan through Hoku. I went down to open an account with Daphne. Before opening the account she went through the membership qualification and explain each product and service that they had. Very informational and detailed. So much so that I ended up opening a checking and an additional savings. I transferred my direct deposit over to Hoku based on the level of service that I have received. I have been with them for four months as of this review, and I absolutely love them. I no longer need to go to a specific bank to deposit cash or checks. I can deposit it any participating ATM that accepts deposits. Not only in the state of Hawaii but throughout the mainland. That is so convenient. Where has Hoku been on my life? I am glad that I joined now. It is a small community-based credit union I don’t feel lost in the thousands and thousands of customers that a bank may have. I love my credit union.”
“I came in to withdraw a considerable amount to donate to Nalaniikaleomana Foundation who has helped homeless teens and adult from Waianae to Honolulu. They partnered with a few nonprofits to support and provide food, necessities, and one forgotten shelter. However part of my withdrawal was for self purchase and rewarding myself. But one of the managers called me to her desk and nice because I can take the load off my feet...lucky me?! She was so personable and patient with my requests as well as questions. This was so awesome! It's such a pleasantly decorated place with a turquoise color palette...somewhat calming. People are really friendly here. This credit union has hand sanitizers all over the place. Of course everyone, employees and customers must wear masks. I love Hickam Credit Union and my biggest account located. In fact, my mom opened my account about 40 years ago. At one point, I forgot about it before checking whether it still existed. But I kept track and utilize it more now!!! Ciao”
“I love banking with HawaiiUSA FCU! Staff is always professional, friendly and helpful. They never rush you when you have a question and want to make changes to your account... even if the line is getting long.”
“I've been banking here for a while now and this bank always takes care of my loans. Recently I needed a car loan and Lester was amazing! She provided great customer service and communication. She is very good at what she does and very quick! Her work ethic is top-notch! Mahalo Lester, looking forward to working with you again :)”
“2/22/24 - signed in and waited. Teller asked if we needed help and told her we were there to open a savings and checking account. She said she could assist us and was efficient, having us look over the documents for any errors. Also scheduled notary appt. 2/23/24 - notary appt on time and handled efficiently as well. So pleased with Kapolei location's services. Associates there were not distracted and gave me their full attention, which having worked for a bank before, know the importance to minimize errors.”
“My experience with Rachael and Liz selling my vehicle that had a Navy Fed lien was amazing. They made my buyer feel comfortable, explained the process with patience and were friendly every step of the way! Thank you!”
8:30 AM - 5:30 PM
4256 Radford Dr, Honolulu
Credit Unions
9:30AM - 4:30PM
91-1202 Renton Rd A, Ewa Beach
Credit Unions
“Very pleased with the service we were provided. Joanne Pagan is an awesome representative! We were assisted within minutes of sitting down, even though we did not have an appointment. She was willing to assist us with everything we needed and made the experience very pleasant.”
“Found your location. Google maps location indicator is off and leads you to believe it's in another building of the mall. It's behind Times. Hope they can fix that. But otherwise good service just needs to tweak the location”
9AM - 5:30PM
95-1830 Meheula Pkwy C-7, Mililani
Credit Unions
“i wanted to give a shout out to the team here, the front desk rep was polite and able to assist me with my questions. I wanted to also apologize because the woman that helped me with my application was very respectful and gave all the information i needed and more ,but I forgot her name I want to say McKinsey, she goes above and beyond to help thank you so much.”
“While applying for a loan seemed to take a little longer than expected (to be fair I live on the mainland), overall I'm really glad I've been a member for the last 20 years! Even though I no longer live in Hawaii, with online banking, shared branching, and their call center, having access to my account is not an issue. It's great having HFCU as a competitive option for my saving and financing needs. I first opened my account at HFCU in high school at their branch near the commissary on Hickam AFB. In addition to opening my account, the member service representative assisting me at the time was incredibly helpful in explaining what makes a credit union different from a bank for a scholarship essay. I was awarded the scholarship (from another credit union) several months later and never got the chance to say how grateful I was for her time. Thank you for showing me the credit union difference Hickam FCU!”
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“Everyone at this branch is so personable with their customers! I love this branch and would prefer to go to this branch even though pearl city is much closer to me.”