-
January 2023 by Lisette M.
Appalling communication, terrible customer service and follow up. After over 15 years of being a customer with them we expected better service. Their standards have dropped significantly.
-
July 2021 by Sarah Davis
I have literally been on hold for an hour and a half. This is my only way to get ahold of someone because we are no longer in the island. My husband is military and we have PCS’d. This is absolutely ridiculous and so unprofessional.
-
March 2021 by jason pritchard
I've been on hold for an hour and when I reach an agent I'm on hold for another hour. Fix your priorities I know I'm just one person but Jesus christ I've never had this problem insurance companies in India have better call times then this place
-
December 2020 by Janelle A.
I only opened a bank account here because they took my car loan . If it wasn't for that I would never bank there , the hours are short we all work so I miss the bank , the money pending takes to dang long and every time I go there there's only 2 , maybe 3 tops tellers avail so the line is always long
-
July 2020 by Jorie Kawelo
The Banks manager doesn't even let us deposit our checks in to our business account so we go Waipahu. Although we've been there multiple times we just stop going.
-
May 2020 by Kevin T.
Terrible customer service , no one answers the credit card service line you just get put on hold forever . The only way you get their attention is to complain via social media then boom suddenly you are important enough to call back , then all you get is a bunch of excuses saying covid this covid that , even though the bank itself never closed and the USPS never closed either what a poor excuse for handling a problem i have had for 2 MONTHS now after i changed all my accounts because i never received my card i wasted 2 weeks of my time and with all that not even 1 i am sorry . I guess i have to take my money elsewhere i have had boh for 20 years , any suggestions ?
-
January 2020 by Tia C.
Horrendous customer service with extremely long wait times on the phone and representatives who don't care and don't know what to do so they provide inaccurate information. Despite numerous attempts to contact the branch and promises that the branch manager would call me, nothing happens! I've truly never experienced anything worse from a bank, so my advice is to avoid them and go elsewhere. How can they be trusted with your money?????
-
January 2019 by Rachel L.
I've never had a bad experience at any BOH. Ray was my teller today and she was extremely knowledgeable, kind, and worked with me to get what I needed done today. Mahalo!
-
August 2018 by Dan W.
Bank of Hawaii is consistently hard to get a hold of with ridiculous wait times on phone. Refinancing vehicle load and literally waiting on them to answer the phone for the new bank. We have been conferenced in (lady doing loan application and I) listening to the wait music from BoH for a half hour now.
-
August 2018 by serenity moss
you guys have bad costumer service...i called a thousand times and no one answrrd my calls ...im mad very upset and mad ..answe yall phone smfh ....you guys need to step up and anyhe the damn phones
-
February 2018 by Tracy Tsuhako
Seriously this branch is only 2 tellers working. Who the staffing here? Just trying to pay a credit card bill
-
November 2017 by Ashley Farias
Not enough tellers. At least on Friday give another helper. There's 5 teller counters but for What? My 92 year grandpa has his weekly routine which includes withdrawing money from his bank account. The teller told him to get an ATM card to avoid the lines. He was upset by that saying that they want to replace people with cards and machines. He enjoys his outings although 15 minutes in a bank is rather much. Glad I don't bank there.
-
August 2017 by Alejandro Cabael
Tellers Attention to meet customers need is fast and efficient. The only big,big,big,problem is that there is not enough tellers. The most I see is 2 tellers. For a Big company I think they should hire more employees.
-
February 2017 by Paul Mikami
Whether there is 2 customers in line or 20 customers in line there has always been 2 or 3 tellers available at any one time. At least this has been my experience. I will say that the employees are very professional, friendly, and knowledgeable which makes up for some of the wait times. Adding a additional teller to be available at all times would be worth another star and a half.
-
February 2016 by William M. Kahapea
Pretty good but the hours need to at least be 8am. Other than open hours, it's a really good bank.
