Appalling communication, terrible customer service and follow up. After over 15 years of being a customer with them we expected better service. Their standards have dropped significantly.
July 2021
I have literally been on hold for an hour and a half. This is my only way to get ahold of someone because we are no longer in the island. My husband is military and we have PCS’d. This is absolutely ridiculous and so unprofessional.
March 2021
I've been on hold for an hour and when I reach an agent I'm on hold for another hour. Fix your priorities I know I'm just one person but Jesus christ I've never had this problem insurance companies in India have better call times then this place