8:30AM - 6PM
1030 Makolu St, Pearl City“I took my nother in law here and she made a deposit. She banks here. I do not. The lady at the front helped out my mother in law extremely. She made the extra effort of making copies for her. I went inside to show various identification and she made two copies. Now that's customer service. I didn't catch her name but she was truly nice and helpful. The inside of the bank is nice and was playing some relaxing music as there was a long line when I walked in. I think there were 4 tellers working. Plenty of parking up front and to the side. My mother in law always has a good experience here.”
9:30 AM - 6:00 PM
1131 Kuala St, Pearl City“Located in Pearl City Walmart right when you walk in. I got SSRP account for my nephew who was collecting social security benefits. The staff here are helpful. It does get busy.”
“This is a commendation for Saua, who provided excellent customer service with an IRA and other tasks. She was efficient, patient, kind, and an asset to HFCU in Pearl City. Mahalo to an exemplary employee.”
“They are friendly and try to help you in your needs They greet me by my name when I come w Makes me feel welcome at all times Awesome customer service I give them a BIG STAR”
“Family has business with them. Friends worked for them. There ATM was easy to use for what I needed it for, checking balance and withdrawal. The only thing is,, unless I missed it, is the money denominator, it only dispense $20, no option to request larger bills, like $50 or $100, carrying a wad of money on a large withdrawal is unsettling for female, older and are not able to have someone accompany you for safety reasons. I know there are other options, but sometimes you don't have a choice...sharing.”
“I been banking with America Savings for over 20 years. They been really good bank and they have extended hours for customers. It makes easy for me to bank with them. Also they have great customer service departments. I like this particular Branch because branch manager appreciates your business. I believe sometime doing just little thing for customers can win them over. It's about trusting your customers and helping them. Gail give excellent service and her teller follows her work ethic. I wish there is more manager like Gail. Thank you for your help..”
9 - 11AM 12 - 6PM
850 Kamehameha Hwy Ste B2, Pearl City“I hear that it occasionally gets crowded, but I visit this branch once or twice a week in the early afternoon and have never waited in line, knock on wood. I have always found a parking spot, although there are lots of cars and pedestrians in every direction. All the tellers are friendly and thorough. Mahalo!”
8:30AM - 4PM
890 Kamehameha Hwy, Pearl City“This review is long overdue but I want to personally give a shoutout to Ashley. She has assisted me time and time again with tougher transactions and she is always consistent in her high level of customer service. She needs to be celebrated and appreciated for the good she does and I know that is naturally who she is. Even though the wait times are long, I can handle it a little bit more, because of people like her that make the rest of my experience great at FHB Pearl City. Thank you Ashley for your commitment to excellence. You are exceptional and the team there is extremely lucky to have you. Thank you for everything you do, for always taking care of me, and always going above and beyond for your team and for your customers.”
“Unfortunately, it was a hassle to dispute a credit card charge as we had to deal with the banks' 3rd party vendor who handles their credit card business. We never had a deliquent payment and the amount in dispute was $24.00. I've been a long time customer of Hawaii USA and thought it would be a good idea for my college bound son to obtain his first credit card. A month went by and still not resolved with this 3rd party vendor. In the meantime late fees have been incurring which also affected our credit rating. I decided to ask for personal assistance from Hawaii USA due to our disputed charge. Long story short, Joleen stepped in and took charge. She was sincerely sympathetic to the hassle we encountered and took care of the amount disputed including the late fees incurred. I told her that other charge cards will handle a dispute of this size over the phone in one conversation. We ended up canceling their charge card but will continue to do my banking at Hawaii USA. I wanted to take the time to recognize and thank Joleen for her support and excellent customer service given!! .”
“Staff at this location is AWESOME! It's the reason I've held an account here since high school. They have helped with refinancing, HELOC, a personal loan, & my mortgage. They have helped me every step of the way, and always go above & beyond to solve any issues. Would not bank anywhere else!”
“Awesome service! They are always friendly and courteous, with a smile. I always go here since it is located in Walmart. Very convenient, plus they do shared branching!”