“After attempting to activate my new iPhone 15 Pro Max with Verizon's online costumer service after 3 hours and no success I went to the Verizon store in Kapolei for help. Jay, sensing that I was frustrated, provided exceptional service by trying your resolve the issue and talking story. He identified that the issue had to do with the eSIM. Once the issue was identified Jay was able to successfully activate the new iPhone on my Verizon account and iPhone. Thank you Jay for making a frustrating situation better.”
“So the map actually shows their store in the wrong location. It is actually located across from Bank of Hawaii and DQ Grill. It is NOT in the plaza with Crumbl cookies. Not sure about the other reviews. But. The service we received was excellent! I didn’t catch the name of the rep but she was very friendly and helpful!”
“Great installers, great tv & internet service all installed in less then 4 hrs. Couldn't be happier. Microcom's sales & install team gives great service. Didn't have to wait long for installation. Would definitely recommend to friends & family.”