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“Caleb was extremely pleasant and Kay was a huge help as well. I have been an AT&T customer for over a decade and have been thinking about switching to another carrier. The gentlemen at the Kailua store helped make the decision to stay with AT&T.”
“Larry and Jurian helped me out very good and very quickly, this is a 10/10 recommend!They also moved places and are now located on the 159 Kaiulani Ave, Go check them out!!!!”
“I had a great experience with this store. I ended up breaking my galaxy s23 ultra phone screen while on Vacation in Waikiki. I thought the trip was over due to cracking my phone screen. FORTUNATELY, this store was able to get my phone screen repaired the next day and they got it done within the hour!! They also had the best prices for my phone after calling nearby repair shops. Great service. If you find yourself in a similar situation don't hesitate to go with this company.”
“Micah was super helpful and even offered other locations for a variety of cases. We chose to go with what was in store specifically because we felt happy with the salesman.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Kahala Mall AT&T with Quinn and Josh were so helpful in my questions about iCloud and my new phone. Both representatives were personable and shared their expertises with thoughtfulness and care. Great job Quinn and Josh!”
“Went to the store yesterday, although the problem has not been completely solved, it is not their problem, their service is satisfactory and professional. Patrick Ryan received me, I am not good at English, so we basically communicated through mobile translation software. In the process, Patrick Ryan actively and patiently helped me solve the troubles that AT&T brought me. This is the best AT&T store I have ever come into contact with, and their excellent service will bring better reputation to AT&T. I have to give this store 5 stars. ?”
“Awesome store with incredible prices and customer service! My family and I visited the store in august of this year and we're totally blown away by the customer service and cute selection. We got tons of stickers, some hair ties and masks. Would definitely come again!”
“I received fantastic customer service from Ryan. He was friendly, helpful, knowledgeable, and set up my new phone. I'll definitely return to this location and recommend it to my friends.”
“I suggest you work with Bryson; he is incredibly patient, kind, and knowledgeable compared to majority of Verizon employees! Go see him for Verizon services and tech help!”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
“Matthew K was an exceptional employee. I don't think I have ever received better customer service from AT&T than I did yesterday. He was compassionate, empathetic, considerate, and sympathetic. He answered every single one of my questions, and left me feeling safe and secure in being a loyal AT&T customer. This man deserves Recognition from your company because his vibe puts people at ease in some of the toughest situations or complicated tasks.”
“Always very pleased and helped out with excellent customer service. Today brian helped me with the best deals and still have a new phone with the coolest features! Super satisfied”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“I had problems that I couldn't identify and I believe it was Ryan fixed problem, showed me how to do myself and didn't make me feel incompetent. I am extremely happy.”
“Fortunate to walk in and not have an appointment. The Black Friday deals were great for two iPhones. Customer service from Rin was excellent. He explained all of our options well. Asked questions of our desires and gave recommendations. We felt comfortable with our purchases.”
“Love this store! Some things are overpriced,but I still found a couple things! Two things though: please train your staff how to treat the disabled. My family was treated nice,but when I wanted to ask a question, I was given a rude attitude and looked down upon. I left upset,and having paid too much for some lomo cards because the staff wouldn't answer my question. I asked nicely,but they treated me unfairly because of my wheelchair the whole time I was in the store. It's hard to maneuver,and I had to have someone else show me things several times. I will be going back though,just hoping things improve.”
“Kainoa is a rare example of good customer service at carrier stores. He could not have been more helpful with the issues that I presented to him. I've had bad experiences with Verizons around the island in the past, so I'm happy that the one closest to me has great service.”
“Brandon C. is the manager and he was excellent. He is knowledgeable, experienced, and patient. Walked my wife and I completely thru the process of getting a new Android. Answered all our questions. Very professional.”
“Ordered a new phone for pick and from the time I walked in the door til when I left the service was top notch. Rod was the customer service representative that helped me. Not only did he provide phenomenal service but also was knowledgeable, personable and genuinely kind. I had a lot of questions and he was supportive and just the best type of human you could encounter. I also had my small daughter with me and he was kind to her as well. I have been an AT&T client for over a decade and Rod provided the best service I have ever had country wide. Thank you Rod, AT&T should be grateful for you :) Devan opened the door with kindness and Nala was helpful in local recommendations, just loved loved loved my experience. Get your phone needs here!”
“My husband and I came into AT&T because his phone was broken. Jessica assisted us in doing an upgrade on our phone & on our insurance plan. She gave us a better deal and gave us a better understanding on our phone plan! Thank you Jessica for being amazing and super helpful! Will be recommending the Kaneohe location to my friends!”
“Service was absolutely great! Ben resolved our problems, even the one I was hopeful but had heavy reservations about resolving. Dealt with 5 lines, one of which is in Pennsylvania. Couldn't believe it! He cleared them all within an hour and a half!!!”
“This is a FIELD PRINT fingerprinting location. Small - extra small parking lot. With this one very helpful agent, NITA. She was so helpful and did my finger printing quick and so easy. Less than 5 minutes and I was done. Thank you NITA for making it such a pleasant experience- your professionalism is great!! FYI: I called the shop earlier and a make answered- rude as heck”
9:30 AM - 9:00 PM
1450 Ala Moana Blvd, Honolulu
Mobile Phone Accessories
“# g r a t e f u lforOhana FamilyMontavio awesome customer service recommended a great fast charger for me. Put on an awesome new case, they are in the kiosk across from the AT&T store near the crosswalk first level,”
“Kamuela watch phone peka and great cashier bre all did a great job in helping me and providing a great service. A real big change from last time out hear . So much joy and I feel the aloha spirt . Heaven forbid but the next time I need phone service diffidently will be coming back to get my phone fix on . If you need some phone accessories come on down to the greatest team in Hawaii mahalo”
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“I went to the Verizon store in Kailua to get a new phone. EZ (Ezekiel) helped me get all set up. He was so knowledgeable and answered all of my (many!) questions. He was able to manage the line up that often forms in that store by greeting everyone and multitasking with the next customer while still staying present and finishing the task at hand with his current customer. He made it such a pleasant experience.”