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February 2024 by Nikki Spadavecchia
If I could give a negative 500 stars I would. They don't know how to process a name change and order two debit cards. Its been 4 weeks since I first requested my cards. They ordered it for the wrong account, then they accidentally put one of my cards in the shred bin.
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June 2023 by B1glady Shin
It’s so busy and only a few tellers
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June 2023 by BA Paul
In person service is good. Online services are awful. App doesn't work well at all, and always bugs out with login info. Now Kailua branch no longer has a notary (I went there about 8 months ago for notary so this is a new thing). I waited on the phone for 25 minutes to be told that since there is no info about it online. I was told Kaneohe branch does although there seem to be no appointments available for the foreseeable future. If I am paying for these services with my account, I expect to get them.Lots of hidden costs with accounts. Don't recommend.
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December 2022 by Michael Caliri
As other valued customers have mentioned. Phone service is next to non-existent. There’s no way to get a hold of anybody in a hurry if there’s any sort of an exigent issue.
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October 2022 by Victoria Marek
I’ve been waiting almost twenty minutes on the phone to talk to someone to ask a simple question. I’ve never had a bank have such inaccessible customer service.
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June 2022 by Lovelyn Rodrigues
Helpful friendly very considerate and good listeners.
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June 2022 by Emily Vaioleti
Horrible customer service. Your better off going in person to a bank teller versus being on the phone for two hours waiting to talk to a rep.
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September 2021 by Stew Munc
By far the worst bank I’ve used. Their customer service is non existent. I had to call them for an issue with my debit card and waited for an hour and half just to be able to use MY money. I went in to close my account, which they were unable to do because of a pending charge from a gas station. So I left 100 in my account to cover the pending charge. I then had to come in AGAIN the next day to finalize closing my account only to be told I had a fee for not having the minimum required amount for the savings account that i closed the day before. Do yourself a favor and bank ANYWHERE else.
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September 2021 by S M
Bank of Hawaii is the worst bank I’ve ever used. If you have an issue with your debit or credit card you won’t be able to use it because they don’t answer the phone on weekends (which is when the majority of people can shop) and during the week the wait time is around an hour. I switched to American savings and it took me 5 minutes to get ahold of a representative who helped me with my issue.
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May 2021 by kim weaver
If you go in, it's great service. The phone system, however, is worthless, unless you have plenty do keep you busy while on hold.
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April 2021 by Victoria (Victoria)
If l could give -5 l would. It takes over 1 hour every time l call. I have asked 4 tines to close my account, l have sent a written letter, l have spoken to 5 people , after waiting more than an hour, each said they would call me back by the end of the day, no one ever called back.
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June 2020 by Jameylee Eblacas
One of the individuals that works there Terri Morgan has been cheating with my fiancé and giving him all of my bank information without my permission. I’m in the process of making a formal complaint because HE IS NOT on my account. There should be some type of reprimand for this behavior. Kailua Bank of Hawaii
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September 2019 by Arnaldo Oliveira PhD DAOM LAc
all day long trying to call, but on hold or looping the automated system. I'm closing the accounts.
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June 2019 by melissa sniffin
I called almost 13 different banks! And was on hold for more then 30 minutes each time!! I hung up after 30 mins! How is it that not 1 fckn bank can answer their damn phone!! It's Wednesday 11am I'm pretty sure you guys are not slammed! So why is it so fckn hard to pick up a damn phone! Can you guys fix this because waiting on hold for that long is totally not okay! And not only 1 bank but 13!!! Wtf
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October 2017 by Dean Shivvers
Only lets you bank if you live on the East side.
