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October 2023 by Donna J.
So far I have been very happy with my transactions at the Bank of Hawaii in Haleiwa. I have had some difficult situations and they have been very patient and very helpful.
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March 2023 by Francie B.
the worst. branch employees are horrible. customer service by phone has 45 minute wait time until they transfer you to the next person who can't help and either cuts you off or transfer you to another person who can't help.
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February 2023 by Tommy B.
What happened to the OG BOH workers that used to work here worse customer svc zero personality they all look bummed out and grouchy asf went in today and the Filipino male teller has no aloha whatsoever this is the second encounter w this lump he should be picking up trash so he doesn't have to deal w ppl no "hi" no "thank you" nothing go to Mililani better svc friendly tellers cleaner than this ghetto hole I wish I could give zero stars!!
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July 2022 by Henrique Amigo
I had my bank card stolen 60 days ago and I still couldn’t get a new one!!After 20 days of waiting to get my new card through the mailbox and having calling them many times the customer service told me that the wait was due to the pandemic. Which pandemic? That was may 2022. So I went to my branch and they made a special order and my card could be sent to the branch, which i can only go there on the weekends when im not working. During this time i changed my phone number and asked to getIt changed through email to Robin Stillman, because the bank doens
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October 2021 by Heather A.
Terrible experience at my local bank like many others. The branch manager refused to cash my insurance check after an auto accident and put the check on hold for two weeks. Turns out the bank has an agreement with my insurance to cash checks automatically so people in need can buy new vehicles and get back to work! Unfortunately the manager in Haleiwa has a reputation for making mistakes. Will be driving to Wahiawa from now on.
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May 2021 by Noé Lynn
I had a phone appointment set for 10am today at this branch in Haleiwa, and they never called me back. I finally got a hold of customer service 40 minutes later, and the worker said when she called the bankers at the branch they did not pick up.
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April 2021 by Lea K.
Haleiwa location sucks! If I could leave no stars I would! I called their # to see if I could speak with someone regarding an appointment I had for today, I was on hold for over 20+ minutes and counting listening to the same voice recording and music. Im now on my 4th call for the morning and to no surprise same voice recording and music. Please hold, we are sorry for the inconvenience. I am sorry I am even wasting my time banking with you.
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January 2021 by Carol Dela Cruz
Great customer service. Friendly and informative.
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January 2019 by David Jasso
Excellent warming service
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November 2018 by Jenny R.
Worst worst worst bank ever. The branch manager wa ms a total dueche. I own multiple businesses in Haleiwa town and came in to do a very large sale m. The manager refused to even count the large sum of cash given to me. Did everything he could to not cash my legit check. I had everything in order he was just refusing, like he didnt want to give me MY MONEY. This is why all my businesses bank with First Hawaiian.
