The O'Reilly Auto Parts store in Suwanee provides parts, tools, and accessories. It offers services like free battery, alternator, and starter testing, Check Engine light testing, and wiper blade and bulb installation. The store also resurfaced brake rotors and drums and has a free Loaner Tool program. Reviews consistently highlight extremely helpful, kind, and knowledgeable staff. Customers report receiving the best and most professional customer service. The team is described as considerate, patient, and very friendly. Employees frequently go beyond expectations, offering complimentary code checks, explaining repairs, and assisting with product selection and installation. In one instance, staff noticed a customer checking their vehicle's lights and had the correct replacement part ready at the counter before the customer entered the store. Customers express gratitude and highly recommend the store, with one stating it was the best customer service they ever had.
Angel was super kind and helpful. I will be recommending the store to everyone I know. Thank you so much for all the help.
November 2023
Best customer service I ever had! The team was kind, considerate and very knowledgeable. But the best part of my experience was how well I was treated by the manager Fina. Whoever hired her made the best business decision in their life.
August 2023
Very professional and extremely friendly. Tom helped us with a complimentary code check. He went beyond and even told us how to make the repair. I highly recommend these folks.
