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September 2023 by Nancy F.
Tom in appliances at the Ormond beach Lowes was the best!!! The installer for Lowe's did a fantastic job and was not messy at all!!!! Great service from start to finish!!!!
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September 2023 by Darren B.
Customer service and competitive pricing are declining. I started looking elsewhere for all my household supplies and home improvement products.
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July 2023 by Kathy T.
We ordered windows and doors for our entire house in August of 2022. This was not a few hundred dollar order, but instead several thousands of dollars. In hindsight, I should have been suspicious when the proposal and contract did not detail each product by size and dimension. But I trusted that a company like Lowes would have knowledgeable people with integrity working for them. But we were so wrong about that assumption. The install began in January 2023. The first major issue was the 2 single outside doors that the sales person ordered were $3,500 each steel doors...not the replacement doors like we wanted which were considerably lower in price. I can only guess that it was to pad his commission. After going through that battle and getting our 2 standard doors instead of the steel doors we had hoped that would be the end of the issues.But alas, that was only the beginning. We then ran into windows that came damaged from the manufacturer to screens that were wrong sizes, to windows that fell out after install because the manufacturer instructions were inadequate, to French doors that were the wrong size and the weather stripping breaking off after 3 months following install. We have had numerous visits from the installer since January, and each time we hope that this completes the process. But each time, the communication lines between what is written up by the installer and what is ordered by the store are completely distorted. Many visits from the installer were a waste of time because the wrong product is ordered or the size is wrong, etc....Now this morning, the last straw has been reached. We are a year from when we ordered from Lowes in Statesboro and going into the 8th month since installation began without any finality, resolution or financial compensation for our inconvenience. You can never reach a manager to rectify the situation. They take your number and then no one who has the authority to resolve the issue calls you back. The Store Manager obviously does not care about customer satisfaction. The window and door manager does not care about customer satisfaction. We have been passed to one person than another, we have issued formal complaints and been assured many times by one of the other Lowes Corporate divisions that this will be resolved, but after this mornings call, I doubt that! The poor untrained customer service person stated that the Store Manager was on vacation, did not know who was in charge while the Store Manager was on vacation and when pressed for who that is, came back and told me that he was too busy to take my call, again asking for my name and number so he could look into it. REALLY? I have not even spoken to him! When I pressed again for his name she only gave me his first name, Matt, and said she did not know his last name.....REALLY??? What kind of business is Lowes running?So with this long reveiw....my advise....Do not order anything as important as windows and doors from Lowes. In fact if you are building your home or remodeling it, I would stay away from Lowes, especially Lowes in Statesboro.
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June 2023 by Anita Vonwaldnet
Flowers way to expensive.
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June 2023 by Melissa B.
I ordered a refrigerator from them almost a month ago and still don't have it. The Lowe's store uses excuses that their delivery is done by a third party but I didn't give that third party my money! I gave it to LOWES. They are very unreliable!
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January 2023 by Emma E.
awesome people! brian in customer service/returns was so incredibly helpful! was so patient and helped me with exactly what i needed! Also his vest said veteran proud so thank you brian!
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February 2022 by Savannah B.
I wish I could leave 0 stars for our experience with lowes for own cabinets for our new home. We moved in our home April of 2021 and we are still waiting for our cabinets to be completed. We have went up to corporate and that did nothing! We are still getting the run around from lowes about when the installer can come out to finish the job. There have been so many problems with our cabinets over the past year that this is just the icing on the cake for me. I have been very patient but I think this is just a little ridiculous. Not to mention our cabinets are already chipped in several places definitely not worth the price we payed at all! I am truly writing this review to save others the hurt and frustration with dealing with lowes.
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December 2021 by Ruth Mettler
My husband and I are in this place several times a week and have always found the staff to be very helpful. Would recommend to anyone.
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November 2021 by Kenneth B.
Large selection of Hardware and Home Products. Terrible billing with Synergy Bank. Very clean displays and the Workers are helpful.
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November 2019 by TrinaRosa Ghedoni
THEY STILL DON'T HAVE FICUS TREES IN YET BUT GREAT DISCOUNT ON AN ARRAY OF ANNUALS N A VARIETY OF EVEN HOUSE PLANTS. LOVE 2 SHOP THERE, NO RUSH N ALWAYS THE BEST EMPLOYEES HELP AVAILABLE.
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November 2018 by Gracie Barber
some managers dont wamt to give bulk sale prices on clearance even still we love lowes improvement, and will continue to show yhere as long as they are standing, stay safe thru hurrican micheal we will be shopping soon im sure
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November 2018 by BELL FORD
Always a very wide selection of products no matter what! And if they dont have it can tell you exactly when there're going to have it. Very helpful staff that's very knowledgeable of where things are and you dont have to tell them you need help, they usually ask or in the area needed! Great job guys!... and girls!
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November 2018 by Sheri H
Love looking at their plants. Went for cactus soil and pebbles and got that and 2 plants. Yeah, great place to shop!
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November 2018 by Joanna May
Awesome place. Red Mulch on sale 5 for 10$$
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November 2018 by John Wyatt
Real good service in the yard
