Best Buy provides great and excellent customer service, with professional and friendly staff. Associates and managers are very helpful, able to straighten out issues right away, look up receipts, and assist with returns. The Geek Squad offers helpful technical support. The online ordering process is quick and easy, with in-store pickup being simple and efficient, accompanied by updates every step of the way. Staff are described as making customers feel well taken care of. However, some reviews note that associates are very effective at sales, and there can be a wait for service even when the store is not busy. Overall, the experience is fantastic and stress-free, leading customers to plan on returning for future purchases.
Customer service is superb. A young man helped me get my tv in my car and I was so greatful. He was super sweet.
March 2025
Great customer service. I had to return some batteries for my car Fob and I lost my receipt. The Customer Service Manager was very helpful and looked up my receipt.
From there, The Geek Squad employee helped me by placing the batteries in my Fob the correct way, and it is now operating.
February 2025
Juana is a great team member! She was willing to help.
