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“After going to a branch closer to my home and seemingly not getting any straightforward answers, I decided to try my luck at this location a little further out. It was worth the extra time and distance -- Financial Center Manager Ebony B. was friendly, knowledgeable, and gave me answers that took care of all my concerns about my newly opened RMM account.”
“This location is fantastic. The customer service is wonderful, Ruby is amazing. She is thorough, detail-oriented and cares about her customers. Very friendly and excellent location.”
“I made an appointment before I go to the branch. People there were vey friendly and professional. Jannet was very professional and patient to answer my questions, as a new customer I had lots of questions regarding the new checking and savings account etc. suggested make an appointment to go.”
“Great customer service every time I've visited. And because Yelp requires a longer blurb- I always apologize for coming in sweaty from the gym down the road, but they just respond by complimenting my workout.”
“Staff is always very helpful each time I come here and went above and beyond to help me cash a check compared to the other fifth third banks in the Atlanta/Metro Atlanta area. I needed a certain amount available for a car I was trying to get that day and if it wasn’t for them I would’ve had a hard time getting the cash I needed that day if not any of it at all. Every other location told me different info about the process and the two ladies there that day went through the proper channels and the right steps and did everything they could to make sure I got taken care of.”
“Staff is friendly and helpful. I do wonder if they could use at least one more teller. Perhaps it is hard to find good people? Having only one person to handle both drive-up and in-branch windows when busy may not be enough. Teller did get some help from co-workers eventually. Can you open a branch near Cumberland Mall?. There is a vacant bank building directly behind the mall.”
“The staff and Mgr. adequately answered my banking needs and assisted with great service and addl Truist opportunities for my personal and business needs. Staff was informative and helped me even with my app!”
“The best customer service! The manager and the teller are phenomenal. I can't remember the teller's name; however, she was terrific. She helped me set up my business account with Apple Pay. I am a small business owner, and I wanted to pay my two employees without having to sign up for ADP. This young lady took the liberty of assisting me. It only took her 5 minutes. This was my second visit to Bank of America that day. She made my day! I’m so sorry that I forgot your name. But I appreciate you!”
“Great customer service every time I've visited. And because Yelp requires a longer blurb- I always apologize for coming in sweaty from the gym down the road, but they just respond by complimenting my workout.”
“Katherine is the goat ? at BOA!!! She is the true definition of providing excellent customer service and going over and beyond I love it she get all 5s from me!!! ⭐️⭐️⭐️⭐️⭐️.”
“Kevin and Andrea were amazing in helping me get my accounts set up. Amazing customer service and extremely personable staff. Excited to have an account with truist”
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“Rebecca J Murray at this location is very helpful and patience with me to communicate explaination several times in the writing.. I bow her for such a good person as employee. Thanks goodness for her there.And I am deaf to use written communication.a ton thanks.”