Publix Pharmacy at Powder Springs offers a range of services, including filling prescriptions and providing over-the-counter medications. The pharmacy staff is described as knowledgeable and compassionate, offering patient counseling, immunizations, and health screenings. Customers can also use the Publix Pharmacy app for refills. However, recent reviews indicate a decline in customer service quality. Some customers report that the staff can be unfriendly and dismissive, with newer employees being particularly noted for their rudeness. Issues with filling prescriptions have also been highlighted, including receiving the wrong medication. Long-time customers express disappointment, noting that management does not seem to address their concerns effectively. Additionally, there was an incident involving a cake order that was misplaced, leading to a stressful pickup experience, although the flavor of the cake was appreciated in the end. Overall, while Publix Pharmacy at Powder Springs has the potential to provide good service, many customers feel that improvements in staff attitude and management responsiveness are urgently needed.
I am not happy that the pharmacy does not have a drive-thru. It's not convenient fir people with disabilities.
April 2024
I've never had an issue at this Publix pharmacy, quick and efficient spot.
February 2024
Grocery store is good but the pharmacy takes a very long time to fill prescriptions and they don’t seem to care, not their problem kind of attitude. It’s going to take 3 days to fill my blood pressure medicine. No communication from pharmacy.
