Kroger Pharmacy is a reliable and customer-oriented pharmacy that has earned the loyalty of many customers. The staff is consistently friendly, knowledgeable, and attentive, ensuring a pleasant experience for customers. They are dedicated to filling prescriptions accurately and promptly, and they are always willing to address any questions or concerns. However, some customers have reported issues with the pharmacy's automated answering system, which can be frustrating to use. Additionally, the pharmacy's early closing times and occasional long lines have been noted as potential inconveniences.
Been waiting a week for my prescription. During that week, apparently my insurance told them I need a prior authorization to fill. Does anyone contact me? Of course not. So now I am going to have to go another week without my medications because of your screw up, but hey, your sorry.
October 2025
Usually the customer service at the Kroger pharmacy is pretty good. Today, when I had questions about my prescriptions it seemed like the pharmacy technician was bothered because I needed her assistance. She was very curt.
June 2025
This pharmacy is not good. Several times my perscriptions were not ready at their scheduled times. Also the customer service is lack luster.
