CarMax in Norcross, GA offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they want. The car-buying experience is described as friendly, attentive, and responsive, with knowledgeable sales representatives who are patient and provide excellent customer service. Customers have had positive experiences working with the sales team, such as Scott, who helped a customer get the truck they wanted, and Steve Holmes, who went above and beyond to ensure customer satisfaction, demonstrating professionalism and care for the customers. While the majority of the experiences have been positive, there have been a few minor issues reported, such as a battery problem in a newly purchased car and challenges reaching the service center. However, CarMax was responsive in resolving these problems, replacing the battery and covering the cost. Overall, CarMax in Norcross, GA provides a pleasant car-buying and selling experience, with a wide selection of vehicles and a team of dedicated sales representatives who strive to meet the needs and expectations of their customers.
Our salesman, Lino was terrific. He stayed in touch with us and kept us up-to-date on what was going on. Very professional and answered any questions and/or concerns we had. Made this process a very good one and with a great outcome!
July 2025
Friendly, attentive, responsive environment and experience. Scott was knowledgeable and I had a pleasant experience working with him to get the truck I wanted. Thank you and all the best!!
July 2025
I sold my car and It was very quick, carmax gave me a good offer.
