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10AM - 2PM
237 Atlanta St, McDonough
Mobile Phones
“I've been coming to this location for years, and as long as Kailey has been working here, her customer service has always been outstanding. Also, she's quite knowledgeable as to what my needs were, so she thoroughly set up my new phone and explained everything I need to do/know in detail GREAT JOB Kailey ? Seasons Greetings ?”
“JV was amazing and confident in explaining all the conditions involved in purchasing my son a phone. He was very polite and informative .. Amazing personality. Thanks Jv”
“Jelena is the best! She is knowledgeable, patient, and friendly. She helped me over the course of TWO days! Not once did she get frustrated or stressed. She greeted me with a smile every time I walked back into her door for assistance. Good customer service is almost non existent now, but Jelenea serves excellent customer service! I really appreciate you Mama! Thank you again!”
“Great, prompt, extremely knowledgeable, customer friendly service! Made valuable recommendation for additional in store purchase, as well as discussed future iPhone options.
Definitely will share experience with family and friends!”
10AM - 8PM
1497 GA-20, McDonough
Mobile Phones
“Ashley with customer service was very kind and very tentative to my needs. My GS24 phone stopped receiving texts and sending texts. Ashley took care of my phone and did it with a smile. Thanks so much during a very stressful time Ashley!”
“Vero, thank you for all your help. You took great care of my problems. If I ever had to suggest anyone with any problems with their phone to find you. I went into your store upset and you looked past that and fixed my issue. My appreciation goes far. Thanks again. 10/10 experienceMetro on racetrack Rd in McDonough is lucky to have a person as yourself. Ty”
“I went into the cricket location in McDonough willow ln and I was helped by the store manager Nureen Y. She helped me and was so patient with me I am very satisfied”
10AM - 6PM
928 Hwy 81, McDonough
Mobile Phones
“I am taking this opportunity to give a great BIG shoutout to Chris Adams, an authorized retailer who assisted me at the Verizon store located on Hwy 81 in Mcdonough, GA. Mr. Adams offered the best customer service that I have seen in a very long time. From the time I entered the store he exhibited great professionalism. He listened very carefully to the issue that I had and he immediately looked into the matter. When he did not initially see a way to help me with my issue he called another level of decision makers to help with my issue. After talking with 2 others in the upper level of decision making, they quickly stated there was nothing they could do. After hearing that there was nothing they could do, I became very disappointed in the fact that no one helped me with an issue in which I was not at fault. I have to say that in my many years of having problems with a product I had never experienced a company not trying to make a situation right where "the customer" was not at fault.
I must say that Mr. Adams saw that I was sincere and he stepped up and helped me when the ones he called to help me did not try very hard to help at all. Mr. Adams took on the role of those he escalated the decision to to be made. I realized at that point when he took out more time to look at my situation, that it's people like Mr. Adams who need to be sitting at the higher level of decision making. It's because of Mr. Adams professionalism, patience and knowledge and concern for my situation that kept me from making a decision to leave Verizon. Simply because he took the time to exhibit the best Customer Service ever. Great customer service goes a very long way, it can make or break a business. And it's people like Mr. Chris Adams who makes Verizon a great business.”
“I recently visited the T-Mobile store seeking assistance with my broken phone, and I couldn't have been more impressed with the service I received from Q. Not only was he incredibly knowledgeable, but he also went above and beyond to offer several solutions for my issue.
Q's expertise was evident as he patiently listened to my concerns and provided thorough explanations of each potential resolution. What truly stood out was his personable nature and genuine willingness to help. He even took the time to engage with my daughter.
His resourcefulness and dedication to customer satisfaction are commendable, and I believe he exemplifies the qualities of an exceptional employee. In my opinion, Q deserves recognition for his outstanding service, and I wholeheartedly recommend him for a promotion. Thank you, Q, for your professionalism and assistance!”
“Great shopping. Store clean and easy to move around in the aisles. Not a super busy time!! Restrooms were being renovated so port-a-John's were outside. Able to get everything I went for. Several self check registers and also registers with an associate.”
“Pretty busy location but still felt seen. Once someone was available to assist. I was able to get two new phones and get checked out in less than 1hr. Overall great customer service. Ashley at this location was very helpful and went above and beyond to make sure this a successful transaction.”
“This Walmart recently completed a construction project and resealed the parking lot. Why the Store, District, Area Managers have not seen that the handicap parking is up front yet all the cart returns are far away. At least make an area for us handicap people to return our carts safely and securely. Just another example of coming to work everyday and not seeing an issue.”
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“The screen broke on my 7 year old MacBook. The part came in and it was repaired NEXT DAY! My grandparents have been going to Freddy’s to repair their iPhone 8s for a while. You won’t find a nicer guy to repair your electronics!”