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“Ask for Mitch! He'll take care of you. Best part is that you can call and talk to Mitch directly when you need help -- not a phone tree, not a robot, but Mitch himself, who is knowledgeable, helpful, and truly cares about his clients.”
“Best bank in middle Tennessee. I’ve used them in Nashville as well and all my experiences have been positive throughout my time banking with them, highly recommended!!”
“I have been a member here since I moved to Chattanooga. They are so helpful, and understand a teacher's schedule...so you can do many things over the phone. Absolutely love them!!”
“A++++ All the way. Couldn't ask for better service. Brian the manager runs a great show, "hats off". They actually answer the phone when you call and after just a few months of banking there, even know who I am and my name with a phone call. Will never bank anywhere else.”
“RockPoint Bank is really a wonderful financial institution. We were in the midst of changing institutions but deeply concerned about the transition. RockPoint made it a seamless process, beat out the competition and they even know us by name! Thank you RockPoint!”
“This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking needs whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.”
“Honestly, the best banking institution I've worked with. They are friendly and are willing to work with you in a bind. If you need to establish credit, they by far are the best option you will have. You will not be disappointed with Lacey or any of the other staff.”
“Laura is ALWAYS very helpful and nice! Brooke is always so sweet! Rachel is always professional and Courteous! Rae is always helpful and has a smile on her face! This bank has always been reliable and they make me, my family and friends feel like we are all apart of their banking family.”
“It's so nice to be able to talk to a real person when you call. Everything here is made so easy, such as applying for a home loan, working with different accounts, paying off loans, and so on. If you have any problems with your checking account, Susan is awesome she will go beyond the normal assistance to help you. I have been doing business with CFFCU for at least 20 years or so. I have considered using online banking, and i'm so happy I didn't. Small Credit Union are thr best, Thank you Susan and thank you, CFFCU”
“There are not many places left who actually care about the people they service but I promise you the customer Service support at Builtwell cannot be beat . I had a mini anxiety attack over a hacked cash app card and after contacting cash app and the retailer involved with absolutely no help at all I contacted the support center through my banking app and let me tell you Carmen answered every question I had and then some. She was so knowledgeable and empathetic to my situation . She took the time to talk through the dispute process of other companies and what to expect next. In a time where people are being replaced by chat bots I could not be more grateful to hear a real person on the line who could talk me through all of it. Builtwell has it figured out . People are the key to a great customer experience. Thank you again Carmen !!”
“Cadence Bank has been excellent to work with for my banking needs. I appreciate the friendly, hometown feel of the bank, and the professionalism of my banker, Austin.”
“Paul Weeks was amazing. He is a great communicator and very knowledgeable on almost all topics. He was always there to answer any questions we had and he has a calm demeanor which helps in moments of chaos throughout the home buying process. Would definitely recommend First Horizon and Paul Weeks for your lending needs. A+++++ service.”
“I had some very important paperwork to complete for my professional license verification. Maru provided exemplary service and helped me get everything I needed. I greatly appreciated her kindness, professionalism, and knowledge base.”
“I just want to commend Nicole S.at the Hixson Pike location. My husband and I came in to make a 1st payment on our car loan. We were being serviced by a different teller that was having some difficulty understanding our needs at the time. Nicole stepped up and took over our transaction. She was very informative and knowledgeable about services and products. We had some uncertainty at first but Nicole made us comfortable and secure in our decisions. We even opened a joint checking account which was not in our original plans. If you want quality service and an experienced and knowledgeable teller please visit the 4503 Hixson Pike location and see Nicole S. I assure you that you will leave with a smile on your face ???. Thanks Nicole S, your customer service is STELLAR!!!”
“I have banked with CFCU for 12 years now. I live part of my year abroad and they are the best about juggling my schedule and helping me when there is an issue. The debit card department is hands down the best team of women I have ever been in contact with.”
“I love interacting with the people on the ATM and I love how they remained local. When ever I have to go in side I'm always treated with a warm welcome and always leave happy”
“Kim & Jenny are always so helpful.
The security guard is kind, along with the bank tellers as well. (Eastridge Branch).
Thanks for all you do!
Melissa Gustafson”
“I've had my bank account with them since they were Rossville Bank back in the Seventies. They have been through many iterations since then, but I have never once thought about changing banks. Sure, they weren't the first to put in certain services other banks offered at the time, but they always offered one thing the other banks couldn't.... Personalized service. When you have an issue you immediately have a person on the other end to speak with. Five stars easily!!... Jesus love, Tommy Akins”
“I love First Tennessee ❤ Been with them for years. Overall I've always had exceptional banking services by using them at all the branches I've used. At this branch Kim Sanders has always gone above and beyond to make sure I'm happy and she has always kept me 100% satisfied with my banking needs. Let me add the fees if any are low, when their is a problem be it a wrong account or identity theift etc. They've always meet my needs. Wouldn't bank anywhere else but First Tennessee. A 10 in my book”
“This Regions bank provides great customer service and informs you with great detail. You don’t feel like you’re forced into anything and you feel like your money is in good hands when you leave. I had the pleasure of working with Cindy, and I appreciate her kindness, her patience, and her knowledge of the services they provide. I look forward to working with this bank on making financial improvements.”
“Have been banking with Suntrust for over 20 years. They made a smooth transition over toTruist. Customer service is excellent and the staff are very helpful. I have a personal account and small business account, they take good care of me on both.”
“When cleaning out things from my parents stuff we found 3 savings bonds for me and I havd it cash one in the other day they hadn’t done one but they were happy to help me with it and we all learned how to do it and what was needed to cash it in. I have to turn the other 2 in today because I’m going to be out of work for a family emergency and I can’t wait to go back to them to get my bonds cashed out by them.”
“I was having difficulty activating my new debit card. I called the bank. spoke with Michelle, problem solved in a matter of minutes. I appreciate her courteousness and prompt attention to my problem”
“We learned more about banking in 20 mins talking with these sweet people then we learned in 20 years being with our last bank quick friendly helpful services. Thank you all so much for the help glad to be banking with a better bank.”
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“Kim card and Kerry lidel are two of the absolute best I’ve ever dealt with always professional and always willing to help They have always worked hard to get me what I need Thank you ladies You have my business as long as you want it”