Publix Pharmacy at Grayson Village receives consistently positive reviews for its efficient and helpful service. Customers report never having to wait long for medication pick-ups or refills. The pharmacy is noted for going above and beyond, such as promptly calling about medication delays or available alternatives and proactively using savings programs like Good Rx to help customers. The Publix Pharmacy app is also highlighted as being super user-friendly. Several staff members are specifically praised for being friendly, helpful, patient, and willing to answer questions, contributing to great and 5-star service experiences. This stands in contrast to some other local pharmacies, with one customer recounting how this location filled a needed prescription in 20 minutes after another pharmacy could not. While most feedback is highly positive, some reviews mention that a couple of staff members are not very personable, with one described as seeming unhappy and passive-aggressive. However, the overall sentiment is very favorable, with customers stating they have had decent experiences, love the pharmacy, and will stick with it.
Great service every time. Today was pleasantly surprised that someone there took the time to run my prescription through Good Rx as my insurance did not cover it. Saving me 100$.
October 2021
I love this Publix, the customer service from the deli, to the money services , just all of them are so helpful and very courteous! Thank you all! After reading some of the reviews I have to say,
July 2021
I always go to this store since it’s the one closest to my house but today I need to rethink my recommendation since I bought a salad that looked great on top but the lettuce on the bottom was wilted and brown. I guess I need to check the bottom when buying a salad no matter how good the top looks.
